Janie Pascua
Henderson,NV
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Retailer/ Barista
Paris Baguette
02.2024 - Current
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Wrapped, boxed and weighed bakery department products.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Used POS system to accurately enter orders and process payments.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Inspected goods to establish accurate pricing and labeling.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Hairstylist/Hairstylist Booth Renter
JV Salon
07.2018 - 11.2023
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Leveraged social media platforms to showcase work and attract broader clientele.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Used social media platforms to promote salon and services.
- Boosted customer loyalty by offering tailored recommendations on hair care products and at-home maintenance techniques.
- Implemented creative solutions for challenging hair situations such as color corrections or repairing damaged hair.
Shift Supervisor/Coffee Barista
Starbucks
10.2010 - 07.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
- Controlled line and crowd with quick, efficient service.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Cleaned counters, machines, utensils, and seating areas daily.
- Adhered to strict food safety guidelines when preparing food items such as sandwiches, pastries, or salads for customers'' enjoyment.
- Assisted in inventory management, reducing waste and optimizing stock levels for daily operations.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Certificate of Cosmetology - Cosmetology
Remington College
Honolulu, HI06-2012
Skills
- Goal-oriented mindset
- Multitasking Abilities
- Positive customer engagement
- Engaging with diverse customers
- Customer service
- Creativity and innovation
- Inventory management
- Friendly and helpful
- POS software
- Reliable and responsible
- Creative thinking
- Problem-solving abilities
Certification
- Food Handlers License
- Cosmetology License
Timeline
Retailer/ Barista
Paris Baguette
02.2024 - Current
Hairstylist/Hairstylist Booth Renter
JV Salon
07.2018 - 11.2023
Shift Supervisor/Coffee Barista
Starbucks
10.2010 - 07.2018
Certificate of Cosmetology - Cosmetology
Remington College