Summary
Overview
Work History
Education
Skills
Timeline
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Janie Philpott

Janie Philpott

Vacaville,CA

Summary

Accomplished Small Business Owner and Corporate Security Specialist with a proven track record in enhancing operational efficiency and security protocols at Apple Corporation. Expert in small business operations and planning, with a knack for fostering vendor relations and leveraging business marketing for growth. Demonstrates exceptional problem-solving and interpersonal skills, achieving significant improvements in customer satisfaction and brand identity.

Overview

26
26
years of professional experience

Work History

Small Business Owner

Janie's Senior Caregiving Services
05.2021 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.

Corporate Security Specialist

Apple Corporation
04.2018 - 12.2024
  • Coordinated executive protection services for high-profile company leaders during travel or special events.
  • Conducted thorough investigations into suspected security breaches, leading to the identification and mitigation of vulnerabilities.
  • Analyzed trends in global threats, keeping executives informed about potential risks that could affect business operations.
  • Collaborated with IT departments on cybersecurity strategies, preventing data breaches and protecting sensitive information from cyber threats.
  • Established strong working relationships with law enforcement agencies, fostering improved collaboration on security matters.
  • Prevented substantial financial losses by identifying fraudulent activities within the organization promptly.

Special Education Educator

Fairfield/Suisun Unified Schools
08.2010 - 06.2015
  • Evaluated student performance using various assessment tools, informing instructional decision-making and goal-setting processes.
  • Served as an advocate for students within the school community, ensuring access to appropriate resources and accommodations.
  • Maintained detailed records of student progress and instructional modifications, ensuring compliance with federal and state regulations for special education.
  • Collaborated with students with multiple degrees of special needs to accomplish various tasks.
  • Provided one-on-one support for struggling students, addressing individual challenges and tailoring instruction accordingly.
  • Improved student behavior and social skills by implementing effective classroom management strategies and promoting positive reinforcement.
  • Developed strong relationships with students, families, and colleagues, fostering a supportive learning environment that encouraged growth and success.
  • Promoted parent involvement through regular communication about student progress, upcoming events, and available resources within the school district.
  • Enhanced learning outcomes by implementing differentiated instruction techniques for students with varying abilities.
  • Provided ongoing support to paraprofessionals within the classroom, offering guidance on instructional strategies and behavior management techniques.
  • Participated in ongoing professional development opportunities to stay current on best practices in special education teaching methods.
  • Participated in school-wide initiatives focused on improving academic achievement for all students, particularly those identified as at-risk or requiring additional support.
  • Supported the inclusion of students with disabilities in general education classrooms, fostering a sense of belonging and community.
  • Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.

Sales Associate

RH Restoration Hardware
08.2010 - 10.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Middle School Physical Education Teacher

West Contra Costa Unified School District
08.2004 - 06.2007
  • Adapted lesson plans to accommodate diverse learning needs, differentiating instruction to ensure every student could succeed in achieving their personal fitness goals.
  • Collaborated with colleagues on interdisciplinary projects, integrating physical education concepts into other subject areas for more comprehensive learning experiences.
  • Participated in professional development opportunities, staying up-to-date on the latest trends and best practices in physical education instruction.
  • Organized extracurricular sports programs that encouraged increased participation from a diverse range of students.
  • Implemented positive reinforcement techniques to motivate students and boost their self-confidence in physical activities.
  • Addressed behavioral issues promptly, implementing appropriate interventions to maintain a safe and respectful learning environment.
  • Enhanced student physical fitness levels by incorporating innovative exercises and sport activities into the curriculum.
  • Developed strong relationships with parents, fostering open communication to support student growth and development.
  • Promoted teamwork and collaboration among students through group activities and cooperative learning strategies.
  • Taught physical education classes covering exercise strategies, sports, and safety.
  • Prepared lesson plans to teach age-appropriate exercises in alignment with school curriculum.
  • Led exercises and physical activities to engage students and develop physical skills.
  • Encouraged students to set and achieve fitness goals to develop sense of accomplishment.
  • Organized and led sports teams teaching benefits of sportsmanship.
  • Educated on health and wellness education to help students develop holistic understanding and incorporate in everyday life.
  • Conveyed health and well-being concepts beyond physical fitness.
  • Kept records of attendance to monitor student progress and attendance.
  • Complied with state and federal standards for physical fitness benchmarks and exercise programs.
  • Utilized knowledge of biology, anatomy, and kinesiology to design safe and effective exercises.

Benefit Authorizer

Social Security Administration, SSA
01.2001 - 12.2003
  • Completed insurance verification and benefit authorization with appropriate documentation in billing system.
  • Managed caseload effectively, prioritizing tasks based on deadlines and complexity to meet required timelines consistently.
  • Maintained database integrity, accurately identified correct account to secure and entered complete client information.
  • Maintained compliance with all relevant regulations while authorizing benefits, minimizing risk of errors or penalties.
  • Exceeded performance metrics consistently by focusing on accuracy, efficiency, and positive outcomes in all tasks related to benefits authorization.
  • Provided excellent customer service by promptly responding to inquiries from clients and resolving their concerns.
  • Kept abreast of changes in policy or regulation affecting benefits administration, ensuring continued accuracy in decision-making processes.
  • Presented warm, friendly and empathetic presence in person and by phone using active listening techniques.

Ready to Work Coordinator

Human Services Agency
03.1999 - 10.2000
  • Continuously sought ways to improve internal processes, making recommendations that led to increased efficiency across the board.
  • Navigated complex situations involving multiple stakeholders with diplomacy and tact, resulting in successful outcomes even under challenging circumstances.
  • Collaborated with cross-functional teams to ensure seamless integration of efforts towards achieving common objectives.
  • Contributed to company growth by identifying new business opportunities and actively participating in proposal development efforts.
  • Established lasting relationships with clients through exceptional customer service, proactive problem-solving, and consistent follow-ups on project progress.

Education

Bachelor Of Communications - Television And Film

Howard University
Washington, DC

Master Of Science - Special Education

Catholic University
Washington, DC
05.1999

Skills

  • Small business operations
  • Planning and execution
  • Vendor Relations
  • Business marketing

Timeline

Small Business Owner

Janie's Senior Caregiving Services
05.2021 - Current

Corporate Security Specialist

Apple Corporation
04.2018 - 12.2024

Special Education Educator

Fairfield/Suisun Unified Schools
08.2010 - 06.2015

Sales Associate

RH Restoration Hardware
08.2010 - 10.2013

Middle School Physical Education Teacher

West Contra Costa Unified School District
08.2004 - 06.2007

Benefit Authorizer

Social Security Administration, SSA
01.2001 - 12.2003

Ready to Work Coordinator

Human Services Agency
03.1999 - 10.2000

Bachelor Of Communications - Television And Film

Howard University

Master Of Science - Special Education

Catholic University

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Janie Philpott