Janie Ramirez
Spring,TX
Summary
Strong motivation combined with outstanding interpersonal, communication, and team-building abilities. Dedicated Assistant Manager with over (5) years operations, administration, training. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager (Tax Credit)
Fairfield Residential /Alameda Park
08.2023 - Current
- Open and Close, Audits, Deposits, Collection, Renewals, Recertification, Delinquency
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Property Manager(Tax Credit)
Asset Living /Kensington Place
05.2020 - 06.2023
- Administered leasing and marketing for all apartment homes and related products
- Managed prospective customers and provided tours of the property
- Created P'O, CAPREQ, scan money, depositing accounting, closeout, evictions, liens, notice to vacate, lease violation, rent concession, and maintained and prepared all required paperwork for move ins
- Monitored all customer inquiries and complaints and ensured timely resolution of same
- Participated in resident activities and assisted in retaining residents
- Developed a marketing plan that resulted in 98% occupancy
- Trained new SMI employees
Relationship Manager
Ashley Furniture Homestore
03.2017 - 11.2019
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Organized regular events to foster community engagement among clients, solidifying existing relationships and attracting new business prospects.
- Monitored financial markets closely to stay informed on industry trends, ensuring accurate advice and guidance for clients.
Education
High School Diploma -
Milby High School
Houston, TX05.1992
Skills
- MS Office
- Administration
- Customer Service
- Excel
- Staff training /Development
- Relationship Development
- Yardi
- Onesite
- Onesite Unified
references
References upon request
Timeline
Assistant Manager (Tax Credit)
Fairfield Residential /Alameda Park
08.2023 - Current
Assistant Property Manager(Tax Credit)
Asset Living /Kensington Place
05.2020 - 06.2023
Relationship Manager
Ashley Furniture Homestore
03.2017 - 11.2019
High School Diploma -
Milby High School