Ashlyn Rickner

• Performed routine maintenance including oil changes, changing tires and tire rotations.
• Adjusted headlights for proper alignment per customer request.
• Inventoried stock, reported low inventory and verified receipt to keep supplies ready.
• Removed old oil, replace filters and added correct amount of new oil.

I worked at the reception desk checking patients in for appointments and walk ins. I verified their insurance, took payments as needed and scheduled follow up appointments as needed.

• Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
• Accessed programs and set up correct payment strategies based on patient means and needs.
• Sorted and distributed incoming mail daily.
• Verified patients' insurance and payment methods during admissions or check-in processes.
• Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
• Inputted patient demographic data into electronic health record system.
• Assisted with the completion of medical forms and records.
• Obtained proper authorization and identification to release confidential medical records.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Referred patients to appropriate professionals and services.
• Obtained informed consent and payment documentation from patients and filed in system.
• Documented and managed patient information in computer system.
• Greeted patients upon arrival and directed them to the appropriate area.
• Verified insurance information, collected payments, and scheduled appointments.
• Assisted with scheduling follow-up appointments according to provider availability.

• Ordered and received supplies to restock beverage items.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Followed health, safety and sanitation guidelines to pass state inspections.
• Followed safety procedures while operating machinery such as grinders and espresso machines.
• Ground beans for espresso shots according to individual customer specifications.
• Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
• Demonstrated techniques on using multiple beverage machines with new team members.
• Stocked customer service stations with paper products or beverage preparation items.
• Described menu items to customers and suggested products based on stated preferences.
• Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Collected payments and provided accurate change.
• Utilized POS system to receive and process customer payments.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Prepared and served hot or cold beverages.
• Operated cash registers to process customer payments.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Described menu items to customers and suggested appealing products.

• Verified orders and bagged items for easy transport.
• Maintained safe food handling practices to prevent germ spread.
• Completed opening, closing and shift change tasks by following company guidelines.
• Talked pleasantly with customers while taking orders and promoted positive image for business.
• Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
• Managed inventory of supplies necessary for daily operations.
• Processed payments on cash register and counted back bills and change to patrons.
• Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
• Informed customers of regular deals or monthly specials to upsell orders.
• Maintained knowledge of new offerings and upsold promotional items and specials.
• Brewed and served coffee and tea with preferred add-ins.
• Assisted in training new hires on proper car hopper procedures.
• Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
• Kept customer and food preparation areas clean and well-organized.
• Assembled and served meals according to specific guest requirements.