Janie Rodriguez
Baytown,TX
Summary
Proven multitasker and team collaborator, I excelled at Loves Travel Stop by enhancing customer satisfaction and fostering positive relationships, demonstrating exceptional communication and customer service skills. Achieved smooth coordination of high-volume referrals at Adult and Pediatric Urology, showcasing strong organizational abilities and attention to detail, significantly improving patient care efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Deli Host
Loves Travel Stop
08.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Promoted business loyalty by fostering positive customer relationships.
Referral Coordinator
Adult and Pediatric Urology of Associates
06.2003 - 04.2009
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Coordinated specialist appointments for clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Assisted with completion of referral forms and verified data accuracy and completion
Hotel Clerk
Comfort Suites Hotel
08.2010 - 10.2010
- Maximized guest contentment by ensuring smooth check-in and check-out operations.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
- Fostered positive relationships with local businesses to create mutually beneficial partnerships that enhanced the overall guest experience.
- Streamlined room assignment procedures for improved guest experience and reduced wait times.
- Ensured a welcoming atmosphere for guests by maintaining a clean, well-presented front desk area at all times.
- Contributed to a positive work environment by consistently maintaining a professional demeanor and collaborating effectively with team members.
- Strengthened guest loyalty through attentive service and swift resolution of any issues that arose during their stay.
- Increased overall hotel efficiency by maintaining organized records of guests'' stays, payments, and special requests.
- Ensured smooth operations during peak hours by effectively multitasking under pressure while maintaining exceptional customer service.
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Certification
- Area of certification
Languages
English
Full Professional
Timeline
Deli Host
Loves Travel Stop
08.2022 - Current
Hotel Clerk
Comfort Suites Hotel
08.2010 - 10.2010
Referral Coordinator
Adult and Pediatric Urology of Associates
06.2003 - 04.2009