Janie Rozo
Flushing,New York
Summary
Retail professional with extensive experience in customer service and sales, specializing in museum and flag Ship retail environments. Proven track record in enhancing visitor satisfaction and driving sales
through excellent product knowledge, merchandising skills, and customer engagement.
Overview
3
3
years of professional experience
Work History
Retail Editor
Glossier
Manhattan , New York
05.2024 - Current
- Expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care
- Collaborated with management to implement process improvements, resulting in streamlinedworkflows and increased productivity.
- Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits.
Lead Cashier
American Natural History Museum
Manhattan , New York
04.2024 - 05.2024
- Supervised daily operations of the Gift Shop and provided knowledgeable recommendations on merchandise.
- Handled high-volume cash transactions and assisted in inventory management.
- Helped with purchases and signed customers up for rewards program.
Museum Experience Ambassador
Queens Museum Of Art
Cushing , New York
04.2023 - 04.2024
- Responded promptly to customer inquiries via phone, email, and in person
- Ran front desk of high-traffic gallery to ensure admission payments and visitor safety
- Conducted guided tours of museum exhibitions and collections
Created engaging content for audio-visual presentation in various areas of the museum.
Merchandising Associate
Harry Potter New York
Manhattan , New York
07.2021 - 04.2023
- Facilitated daily store operations, including replenishing stock and organizing merchandise
displays. - Assisted customers in locating desired items and provided advice on product features
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
- Collaborated with other departments to coordinate promotional activities such as special events or discounts
Education
Associate of Arts - Communications And Media
Borough of Manhattan Community College of The City University of New York
New York, NY05-2015
Bachelor of Arts - Communications And Media Studies
Cuny School of Professional Studies
ManhattanSkills
- Visual Merchandising
- Pricing and Signage Updates
- Retail Store Operations
- Sales expertise
- Upselling strategies
- Stocking and Receiving
Timeline
Retail Editor
Glossier
05.2024 - Current
Lead Cashier
American Natural History Museum
04.2024 - 05.2024
Museum Experience Ambassador
Queens Museum Of Art
04.2023 - 04.2024
Merchandising Associate
Harry Potter New York
07.2021 - 04.2023
Associate of Arts - Communications And Media
Borough of Manhattan Community College of The City University of New York
Bachelor of Arts - Communications And Media Studies
Cuny School of Professional Studies
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