Janie Ruoff
Bonney Lake ,WA
Summary
Experienced professional bartender with extensive knowledge of spirits and wines. Recognized for friendliness, approachability, and commitment to building a loyal customer base through exceptional service. Skilled at creating a warm and inviting atmosphere while providing memorable experiences to patrons. Passionate about continually expanding mixology expertise and keeping abreast of industry trends.
Overview
10
10
years of professional experience
Work History
Head Bartender
HG Bistro
11.2022 - 08.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Mama Stortini's Restaurant & Bar
03.2022 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Licensed Insurance Producer
Farmers Insurance
01.2015 - 03.2020
- Cross-sold insurance products to existing clients to reach sales targets.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Strengthened client loyalty by conducting regular check-ins to assess changing needs or concerns that may affect coverage requirements.
Education
Associate of Arts - Interdisciplinary Studies
Green River Community College
Auburn, United StatesMixologist Certification - Craft Cocktail Mixology
A Bar Above
Online06.2024
Skills
- Sales and Upselling Techniques
- POS System proficiency
- Taking inventory
- Suggestive Selling
- Drink Pairing Knowledge
- Liquor, beer, and wine knowledge
- Outgoing Personality
- Clear and effective communication
- Problem-solving abilities
- Team training and development
Timeline
Head Bartender
HG Bistro
11.2022 - 08.2024
Server
Mama Stortini's Restaurant & Bar
03.2022 - 10.2022
Licensed Insurance Producer
Farmers Insurance
01.2015 - 03.2020
Associate of Arts - Interdisciplinary Studies
Green River Community College
Mixologist Certification - Craft Cocktail Mixology
A Bar Above
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