Janie Saldana

• Diagnosed and repaired Kiosk Gen 3 devices to ensure operational efficiency.

Utilized 3D printers to create spare parts and replacements for Kiosk Gen 3.

• Supported regional airports and all United Airlines facilities with technology equipment.
• Performed IMAC tasks for laptops, desktops, mobile devices, and printers.
• Configured and installed Cisco phones to enhance communication systems.
• Executed imaging, data backup, and restoration processes for various devices.
• Migrated operating systems from Windows 10 to Windows 11 for improved performance.

• Developed migration process for transitioning from Windows 7.0 to Windows 10.
• Migrated over 1,000 computers across multiple branches.
• Assigned and scheduled daily migration tasks for desktop technicians.
• Maintained communication with executives regarding migration status updates.
• Coordinated user schedules for seamless migration experience.
• Acted as point of contact for cross-functional teams on shared projects.
• Fostered approachability to assist users throughout migration process.

• Established workstations equipped with laptops or PCs and dual or quad monitors for trading group.
• Conducted post-setup support to ensure optimal functionality.
• Engaged extensively with end users to gather feedback and resolve issues.
• Ensured successful installation of hardware and software, including Windows 10 configuration.
• Communicated effectively to facilitate user understanding and training.

• One Day aid for three precinct locations on election day (May 4, 2019).

Facilitated migration of Multi-Factor Authentication to enhance security protocols.

• Guided customers through software installation and initial program setup.
• Provided troubleshooting support, offering actionable solutions to software-related issues.
• Assumed remote control of customer computers to efficiently resolve technical problems.
• Installed printer and software via Teams, utilizing Office 365 applications.
• Managed Mobile Device Management for iPhone and Android platforms.
• Executed installation of Microsoft Intune Company Portal for device compliance.
• Completed installation of Outlook and supported Office 365 during Windows 10 migration.