Janie Salinas
Austin
Summary
Results-driven Operational Specialist with over ten years of experience in waste management operations, dedicated to optimizing logistics coordination and enhancing operational efficiency. Proven track record in streamlining processes and implementing customer service standards that boost satisfaction while effectively managing budgets to minimize expenses. Skilled in fostering communication across diverse teams, leveraging bilingual proficiency in English and Spanish to bridge gaps and drive collaboration. Committed to delivering sustainable solutions and continuous improvement in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Operational Specialist
Waste Managment
Austin, TX
03.2012 - Current
- Tracked progress on projects and reported status updates regularly.
- Assisted in training employees on new systems or processes.
- Conducted regular reviews of operations processes and identified opportunities for optimization.
- Implemented customer service standards that increased client satisfaction.
- Developed and monitored operational budgets, achieving a reduction in unnecessary expenditures.
- Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Assists in troubleshooting and resolving safety, service, and operational issues.
- Creates, distributes, and closes-out customer tickets on a daily basis.
- Maintains and distributes department related information on a daily basis.
- Communicates with other supervisors and managers about operations.
- Completes and maintains a variety of reports as directed by the department manager.
- Uses software tools to manage a variety of tasks.
- Assists with the processing of payments thru Coupa and other financial tasks as necessary.
- Assists in the implementation of operational projects as needed.
- Communicates with customers about service issues as needed
- Communicates with employees about scheduling and work assignments as needed.
- Performs other duties as assigned
- Improved customer satisfaction rates by addressing concerns promptly and implementing feedback-driven improvements where necessary.
Education
High School Diploma -
PENNFOSTER HIGH SCHOOL
Scranton, PA07-2024
Skills
- Operational Efficiency
- Logistics Management
- Process Documentation
- Customer Relations
- Budget Administration
- Logistics Coordination
- Customer service
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
Languages
English
Professional
Spanish
Professional
Education and Training
other
Timeline
Operational Specialist
Waste Managment
03.2012 - Current
High School Diploma -
PENNFOSTER HIGH SCHOOL