Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
StoreManager
Janie Sanchez

Janie Sanchez

Houston,TX

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Assistant Manager

Kroger
05.2020 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Assisted store manager in meeting standards for customer service and quality.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Trained and managed associates in customer service and sales techniques.
  • Answered questions about store policies and addressed customer concerns.
  • Optimized store displays and appearance via strategic merchandising.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
  • Helped develop and consistently enforced top-notch customer service standards across departments.

Customer Service Manager

Kroger
06.2009 - 05.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
  • Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.

Courtesy Clerk

Kroger
08.2006 - 08.2008
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.

Education

Associate of Arts - Business

San Jacinto College District
Pasadena, TX
05.2012

High School Diploma -

Oceanside High School
Oceanside, CA
05.2009

Skills

  • Task Delegation
  • Product and Service Knowledge
  • Cost Reduction
  • Employee Scheduling
  • Operations Management
  • Employee Performance Evaluations
  • Recruiting and Interviewing
  • Promotional Planning
  • Sales Reporting
  • Team Motivation
  • Performance Reviewing
  • Retail Operations
  • Store Organization
  • Inventory Counting
  • Incident Reports
  • Customer Service and Engagement
  • Display Setup
  • Work Planning and Prioritization
  • Customer Experience
  • Problem-Solving
  • Store Opening and Closing
  • Pricing and Markdowns
  • Upselling and Cross Selling
  • Time Management
  • Mentoring and Coaching
  • Stock Rotations
  • Performance Evaluations
  • Microsoft Office Suite
  • Customer Service Management
  • Flexible Schedule
  • Vendor Management
  • Goals and Performance
  • Marketing and Promotions
  • Operations
  • Assignment Delegation
  • Team Building and Leadership
  • Issue Resolution
  • Customer Service
  • Attention to Detail
  • Google Drive
  • POS Systems

Languages

Spanish

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Never let yesterday use up too much of today.
Will Rogers

Timeline

Assistant Manager

Kroger
05.2020 - Current

Customer Service Manager

Kroger
06.2009 - 05.2020

Courtesy Clerk

Kroger
08.2006 - 08.2008

Associate of Arts - Business

San Jacinto College District

High School Diploma -

Oceanside High School
Janie Sanchez