Janie Sandoval
San Antonio,TX
Summary
Dynamic Service Manager with a proven track record at DH Pace Door Service, excelling in team leadership and customer service. Expert in resolving complex issues and enhancing team performance, I foster a positive work environment while ensuring workplace safety. Bilingual in Spanish and English, I effectively communicate solutions that drive customer satisfaction.
Highly motivated Service Manager with 23 years of Service/Door industry experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Manager
DH Pace Door Service
06.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued service.
- Hired, trained and supervised team of service team members to meet business goals.
- Managed a team of 9 technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Service Department Dispatcher
United Door Services
10.2009 - 06.2021
- Organized regular meetings with service technicians to discuss ongoing cases, address concerns, and share best practices for continuous improvement.
- Contributed to increased first-time fix rates by dispatching the appropriate technician based on skill set and experience level for each job type.
- Improved customer satisfaction with timely service calls and accurate information updates.
- Maintained strong relationships with technicians, promoting open communication lines for updates on job status and completion times.
- Handled complex customer complaints professionally, escalating them when necessary while maintaining a supportive role throughout resolution processes.
- Maintained accurate and up-to-date records of all dispatched jobs, ensuring a clear audit trail for future reference or analysis.
- Ensured accurate billing information by diligently tracking completed work orders and necessary parts or materials used in each job.
- Managed customer accounts and invoicing.
Accounts Receivable Specialist
Commercial Kitchen Repair Service
04.2005 - 10.2009
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
- Optimized revenue recovery efforts by utilizing negotiation skills in resolving complex issues related to past due invoices or disputed charges.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Education
High School Diploma -
Edison High School
San Antonio, TX05.1996
Skills
- Team leadership
- Multitasking and organization
- Customer service
- Positive attitude
- Problem-solving
- Goal oriented
- Workplace safety
- Service and parts teams management
- Estimating and quoting
- Technical support
- Bilingual Spanish and English
Accomplishments
- Achieved Customer relation through effectively helping with a previous unsatisfactory experience with another department. Nordstrom's continued to use DH Pace as their door service company.
- Documented and resolved Service disputes which led to invoice payment and continued service.
- Supervised team of 9 staff members for the Entry Door Department. 1 Dispatcher and 8 Service Techs.
- Received the Rising Star Award at Dh Pace in my first year of employeement.
Certification
- Manager service Training - 2021-2025
- Safety committee Training - 2021-2025
- Active shooter Training - 13 weeks w/BCSO
- Forklift,Aerolift,Scissorlift Practical training
- Samsara, BAAN, SAM, Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Manager
DH Pace Door Service
06.2021 - Current
Service Department Dispatcher
United Door Services
10.2009 - 06.2021
Accounts Receivable Specialist
Commercial Kitchen Repair Service
04.2005 - 10.2009
High School Diploma -
Edison High School
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