Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Janie Sapp

Janie Sapp

Musella,GA

Summary

Dedicated Key Holder driving customer satisfaction and positive feedback through exceptional service, sales, and reliability. Proactively plans, delegates, and follows up on tasks to meet objectives.

Overview

5
5
years of professional experience

Work History

Key Holder

Dollar General
Roberta, GA
04.2022 - Current
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Assisted customers with product selection and resolving complaints.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Verified accuracy of register tills at beginning and end of shift.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Replenished merchandise displays throughout the store as needed.
  • Assisted in general housekeeping to maintain store image.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Partnered with store leadership team to learn and understand management processes and reports.

Sales Associate

Ingles
Forsyth, GA
03.2020 - 01.2021
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Handled customer complaints in a professional manner.
  • Suggested ideas for improving store operations and increasing profits.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions and offered product advice.

Education

High School Diploma -

Georgia Cyber Academy
Atlanta, GA
05-2017

Some College (No Degree) - Business Management

Central Georgia Technical College
Macon, GA

Skills

  • Team Management
  • Customer Service Management
  • Product ordering
  • Bank Deposits
  • Store operations oversight

References

References available upon request.

Timeline

Key Holder

Dollar General
04.2022 - Current

Sales Associate

Ingles
03.2020 - 01.2021

High School Diploma -

Georgia Cyber Academy

Some College (No Degree) - Business Management

Central Georgia Technical College

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Janie Sapp