Janie Walker
Colorado Springs,CO
Summary
Proven insurance professional with a track record of exceeding departmental goals at KimCol Insurance & Realestate through effective collaboration and streamlining processes. Expert in claims processing and fostering client relationships, demonstrated at Farmers Insurance Agency. Skilled in insurance software and known for exceptional sales support, compliance monitoring, and maintaining high customer satisfaction.
Experienced with supporting insurance operations through efficient policy management and customer service. Utilizes organizational skills and attention to detail to contribute to streamlined processes. Knowledge of industry-specific software and regulatory compliance ensures accurate and compliant documentation.
Insurance professional with track record of supporting insurance operations and administrative tasks. Known for reliability and adaptability, ensuring seamless team coordination and achieving results under tight deadlines. Skilled in policy management and customer service, with strong focus on collaborative success and flexible response to changing demands.
Overview
22
22
years of professional experience
1
1
Certification
Work History
KimCol Insurance & Realestate
Self-Employed
03.2010 - Current
- Collaborated effectively with team members to meet and exceed departmental goals, fostering a positive work environment.
- Streamlined insurance application processes by revising and updating forms, leading to faster approval times.
- Handled sensitive client information with discretion while maintaining strict confidentiality standards according to company guidelines.
- Liaised with medical professionals to obtain accurate information for the underwriting process, ensuring clients received appropriate coverage based on their health status.
- Supported underwriters in risk assessment through thorough research and data analysis, ensuring accurate policy pricing and terms.
Farmers Insurance Agent
Farmers Insurance Agency
02.2011 - 02.2013
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Customer Service Representative
USAA Insurance
03.2003 - 08.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Science - Criminal Justice
Miami Dade College
Miami, FLBachelor of Science - Business And Human Resources
Regis University
Denver, CO05-2012
Skills
- Claims processing
- Document management
- Insurance software
- Sales support
- Compliance monitoring
Certification
- CPR/AED Certification
Timeline
Farmers Insurance Agent
Farmers Insurance Agency
02.2011 - 02.2013
KimCol Insurance & Realestate
Self-Employed
03.2010 - Current
Customer Service Representative
USAA Insurance
03.2003 - 08.2010
Associate of Science - Criminal Justice
Miami Dade College
Bachelor of Science - Business And Human Resources
Regis University
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