Janie Woo

• Oversaw day to day vineyard operations, supervise social media, sales team, and liaise with winemaker.
• Enhanced operational efficiency, cost control, and productivity by managing budgets, accounts, costs.
• Developed and maintained contract negotiations and relationships with vendors and suppliers.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Continuous implementation of business strategies, increasing revenue and effectively targeting new markets.
• Adhered to TTB regulatory and policy changes and made necessary adjustments to maintain overall compliance.
• Upgraded vineyard practices to achieve coveted California Certified Sustainable and Bee Friendly Farming Certification continuously since 2018.
• Innovative efforts consistently contributed to the creation of award-winning wines.

Senior Consultant

• Provided and led consultation services to a prestigious portfolio of leading luxury hotel groups including Mandarin Oriental, Four Seasons Hotels and Resorts, Swiss Deluxe Hotel Group, Rosewood Hotels , Preferred Hotels and Resorts, and Peninsula Hotel Group, spanning across six continents.
• Performed rigorous and confidential quality assurance inspections, upholding a culture of Five Star/Five Diamond service excellence.
• Identified opportunities for optimization and implemented best practices tailored to each properties' unique cultural context.
• Met and compiled executive analysis reports based on findings, delivering comprehensive insights to C-level leadership for strategic decision-making.

Portfolio Manager

• Promoted to the role of Portfolio Manager, responsible for top luxury hotel groups in the MEAP and Continental USA.
• Fostered and maintained strong relationships with property owners, stakeholders, and senior management.
• Facilitated training classes with sensitivity to group dynamics and current Star-Rating level to create a positive and motivating learning environment.
• Follow up consultation with clients to determine future needs in regards to trainings or evaluations; provide integral support in retaining and obtaining future business.

• Steered the front office team in preserving and elevating the distinguished Four Seasons service culture and consistently achieving recognition of the esteemed Five Star, Five Diamond award.
• Facilitated ongoing training and development programs for staff, enhancing their skills in providing exceptional guest experiences.
• Delivered performance reviews, recommending additional training or advancements.
• Collaborated with revenue management teams to optimize room bookings, pricing strategies, and occupancy rates, contributing to increased revenue.
• Demonstrated leadership during emergency situations, ensuring the safety and well-being of guests and staff
• Collaborated with various departments, including housekeeping, maintenance, and food and beverage, to ensure a cohesive and memorable guest experience.