Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Janiece Jackson

Fairfield,CA

Summary

I, Janiece Jackson, am dedicated leader with a strong background in customer service, team management, and operations. As a current Amazon delivery driver trainer, I've honed my skills in training and motivating teams, ensuring efficiency and high performance. My experience as a guest service lead at Target and a bartender/supervisor at Applebees has sharpened my ability to problem-solve, build relationships, and provide exceptional customer service. As the lead server at Chez Soul, I mastered fast-paced food service operations and team coordination. With my expertise in team building, independent decision-making, and employee engagement, I am eager to bring my leadership and operational skills to Six Flags as a Food and Beverage Operations Supervisor.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Delivery Driver Trainer

Lumos Express LLC
02.2024 - Current
  • Championed a culture of safety throughout the organization by consistently reinforcing best practices during training exercises and ongoing coaching engagements.
  • Managed scheduling for training sessions to accommodate driver availability, ensuring all necessary resources were in place to facilitate seamless instruction experiences.
  • Fostered strong communication skills among trainees by emphasizing clear verbal exchanges between dispatchers, customers, and fellow drivers during the course of duty.
  • Served as a mentor for new hires, offering guidance and support throughout their onboarding process and providing valuable insights into company culture and expectations.
  • Conducted total of 120 miles of training with each driver.

Bartender Supervisor

Applebee's Grill + Bar
02.2023 - 01.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained 6 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Lead Server

Chez Soul
01.2022 - 01.2023
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Guest Service Team Leader

Target
09.2017 - 12.2021
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
  • Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
  • Strategically scheduled staff for peak business hours for adequate coverage.
  • Resolved challenging customer complaints with empathy and professionalism.
  • Assigned daily job tasks and workloads to 20 team members.

Education

Certficate - Phlebotomy

CALRegional
Fairfield, CA
05-2025

High School Diploma -

Armijio High School
Fairfield, CA
09-2017

Skills

  • Team leadership qualities
  • Critical thinking
  • Customer service
  • Problem resolution
  • Complaint resolution
  • Highly reliable
  • Strong multitasking
  • Clear and effective communication
  • Team player attitude
  • Cleanliness and hygiene
  • Engaging personality
  • Handling difficult customers
  • Memory retention
  • Hospitality service expertise
  • Team training and development
  • Alcohol awareness
  • Staff management
  • Positive and friendly attitude
  • Exceptional communication
  • Operational efficiency
  • Responsible and trustworthy
  • Self-motivation and discipline
  • Strong work ethic
  • Adaptable to change
  • Professional appearance

Certification

  • ServSafe Food Handlers Certificate
  • ServSafe Alcohol Certicate
  • ServSafe Workplace Harassment Certification

Timeline

Delivery Driver Trainer

Lumos Express LLC
02.2024 - Current

Bartender Supervisor

Applebee's Grill + Bar
02.2023 - 01.2024

Lead Server

Chez Soul
01.2022 - 01.2023

Guest Service Team Leader

Target
09.2017 - 12.2021

Certficate - Phlebotomy

CALRegional

High School Diploma -

Armijio High School

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