Janiece Komen
SCOTTSDALE,AZ
Summary
Customer service professional dedicated to enhancing client satisfaction through effective communication and active listening. Proven ability to streamline operations, ensuring adherence to food safety standards while improving service efficiency and reducing costs.
Overview
5
5
Languages
1
1
Certification
22
22
years of professional experience
Work History
Diet representative
HonorHealth
Scottsdale, Arizona
11.2025 - Current
- Prepared and served food items to customers efficiently and accurately.
- Served meals to customers in a friendly and courteous manner.
- Monitored food quality to ensure freshness and adherence to standards.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Maintained cleanliness and organization of kitchen and dining areas.
- Set up, restocked and cleaned dining areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
Baker
Albertsons
Scottsdale, AZ
01.2024 - 02.2026
- Prepared a variety of baked goods, consistently meeting quality and freshness standards to enhance customer satisfaction.
- Operated industrial ovens and mixers, adhering to safety protocols during production processes.
- Monitored stock levels of essential ingredients, assisting in inventory management to prevent shortages and maintain production flow.
- Collaborated with team members to streamline baking operations, resulting in improved workflow efficiency.
- Maintained cleanliness and organization of workstations, promoting a safe and hygienic environment.
Customer Service Representative
Albertsons
Scottsdale, AZ
05.2025 - 01.2026
- Resolved customer inquiries through effective communication, leading to improved customer satisfaction.
- Managed product returns and exchanges in accordance with company policies, facilitating smooth customer experiences.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Trained new staff on customer service protocols and systems to ensure consistent service delivery.
Host
Fogo De Chao
Scottsdale, AZ
03.2025 - 09.2025
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system, optimizing table turnover and enhancing guest flow.
- Collaborated with servers and kitchen staff to ensure smooth operations during peak hours, improving overall service efficiency.
- Handled customer inquiries and complaints, achieving high satisfaction levels through prompt and professional responses.
- Trained new hosts on operational procedures and customer service standards to improve efficiency.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Monitored dining environment for comfort, adjusting lighting and music to enhance ambiance.
Certified Nursing Assistant
MercyOne North Iowa Medical Center
Waterloo, Iowa
08.2008 - 08.2023
- Monitored vital signs and reported changes to nursing staff.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted patients with daily living activities and personal hygiene.
- Maintained clean and safe patient environments following healthcare protocols.
Housekeeper
Pinnacle Health
09.2017 - 08.2023
- Improved guest satisfaction by ensuring thorough cleaning and timely room turnovers, enhancing overall guest experience.
- Maintained spotless environment for guests through consistent daily housekeeping tasks, contributing to overall guest comfort.
- Collaborated with team members to execute deep cleaning projects during off-peak hours, ensuring minimal disruption to guests.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Housekeeper
NewAldaya Life Scapes
04.2009 - 09.2017
- Cleaned guest rooms by replacing towels and linens, vacuuming floors, making beds, and restocking bathroom items to enhance guest comfort. guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained cleanliness and organization of all assigned areas to ensure guest satisfaction.
- Performed routine cleaning tasks including dusting, mopping, and sanitizing surfaces efficiently.
- Managed laundry operations, ensuring prompt processing and delivery of linens and towels.
- Stocked cleaning supplies, monitored inventory levels, and reported shortages to management promptly.
- Adhered to safety protocols while using cleaning chemicals and equipment to maintain workplace safety standards.
- Responded promptly to guest requests for additional services or assistance, enhancing overall experience quality.
- Coordinated with housekeeping staff to streamline task completion and improve overall service quality.
Scheduling Coordinator
MercyOne North Iowa
Cedar Falls, Iowa
06.2004 - 08.2008
- Coordinated appointment schedules for patients and medical staff across multiple departments.
- Communicated with healthcare professionals to streamline scheduling and reduce conflicts.
- Managed patient registration processes to ensure accurate data entry and compliance.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
Education
High School Diploma -
Hawkeye Community College
Waterloo, IA12-2005
Skills
- Food safety practices
- Customer meal service
- Nutritional guidance
- Meal presentation standards
- Relationship building
- Customer service
- Problem resolution
- Conflict resolution
- Active listening
- Critical thinking
- Computer proficiency
- Relationship building
- Meal presentation standards
Volunteer work
- Coordinated community outreach events to enhance local engagement and participation.
- Developed training materials for new volunteers, improving onboarding efficiency and knowledge retention.
Languages
English
Full Professional
Swahili
Full Professional
maasai
Native/ Bilingual
kikuyu
Native/ Bilingual
French
Limited
Certification
- CPR
- Food Handlers
- Finger print level one clearance
Accomplishments
- Best Nurses aide of the year 2001
Affiliations
- Foster the future
- Church
- Food bank
Timeline
Diet representative
HonorHealth
11.2025 - Current
Customer Service Representative
Albertsons
05.2025 - 01.2026
Host
Fogo De Chao
03.2025 - 09.2025
Baker
Albertsons
01.2024 - 02.2026
Housekeeper
Pinnacle Health
09.2017 - 08.2023
Housekeeper
NewAldaya Life Scapes
04.2009 - 09.2017
Certified Nursing Assistant
MercyOne North Iowa Medical Center
08.2008 - 08.2023
Scheduling Coordinator
MercyOne North Iowa
06.2004 - 08.2008
High School Diploma -
Hawkeye Community College