Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janiece Noble

Lake Mary,FL

Summary

Adept at transaction monitoring and dispute resolution, I significantly reduced debit card fraud at Concentrix by automating tasks and enhancing security measures. My background in customer service and tax preparation, alongside a talent for adaptive learning, has consistently improved client satisfaction and operational efficiency.

with proven track record in delivering exceptional customer service in healthcare industry. Demonstrated ability to effectively manage patient inquiries and resolve issues promptly, contributing to high patient satisfaction. Displayed strong communication and problem-solving skills, ensuring seamless patient experiences and operational efficiency.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

FH Cann
11.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Documented and detailed calls and complaints using call center's CRM database.

Home Health Aide

BrightStar Care
01.2022 - 01.2024
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Home Health Aide

Partners in Health
01.2021 - 03.2023
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Assisted disabled clients to support independence and well-being.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Followed nutritional plans to prepare optimal meals.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Provided transportation and appointments management.
  • Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.

Debit Card Fraud Specialist

Concentrix
01.2022 - 11.2022
  • Improved efficiency by automating routine tasks within the fraud department, allowing more time for case investigations.
  • Conducted thorough reviews of flagged transactions, minimizing false positives and maintaining client trust.
  • Maintained up-to-date knowledge of industry best practices and regulatory requirements, ensuring compliance at all times.
  • Enhanced customer satisfaction through prompt resolution of reported fraud incidents and clear communication with clients.
  • Increased fraud detection through continuous monitoring and timely intervention, effectively minimizing losses due to fraudulent activities.
  • Reduced client account exposure by implementing effective monitoring strategies and identifying risky activities.
  • Analyzed transaction data to identify emerging trends in fraud tactics, enabling proactive response to potential threats.
  • Collaborated with IT teams to identify system vulnerabilities and deploy necessary patches, safeguarding client data from potential breaches.
  • Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.

Sales Associate

24-7 Intouch
02.2020 - 11.2020
  • Built retail relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Customer Service Representative

Sears
06.2019 - 10.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Tax Associate

SYKES
01.2019 - 04.2019
  • Reviewed and analyzed client data and accurately prepared income tax returns to meet deadlines.
  • Maintained detailed records of client interactions and transactions, ensuring confidentiality of records and data.
  • Prepared accurate tax returns for individuals, partnerships, corporations, and other specialized entities, maximizing deductions and credits.
  • Researched and applied tax laws and resources to maintain professional knowledge and competence as a Tax Associate.
  • Implemented strategies to prepare taxes for increased efficiency and accuracy.

Resident Assistant

Eastbrooke Gardens
03.2017 - 03.2019
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Assisted residents in preparing for activity and social programs.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.

Residential Aide

Watercrest Senior Living Group
01.2018 - 01.2019
  • Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
  • Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
  • Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
  • Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
  • Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
  • Acted as a liaison between residents, families, and staff members to ensure open lines of communication regarding important updates or concerns about resident wellbeing.

Education

Medical Assistant -

Florida Career College - Miami
Miami, FL
12.2023

Skills

  • Transaction monitoring
  • Adaptive Learning
  • Fraud prevention
  • Patient confidentiality
  • HIPAA compliance
  • Medical terminology
  • Call center experience
  • Policy adherence
  • Empathy and patience
  • Multitasking and organization
  • Customer service
  • Problem-solving
  • Phone and email etiquette

Timeline

Customer Service Representative

FH Cann
11.2024 - Current

Home Health Aide

BrightStar Care
01.2022 - 01.2024

Debit Card Fraud Specialist

Concentrix
01.2022 - 11.2022

Home Health Aide

Partners in Health
01.2021 - 03.2023

Sales Associate

24-7 Intouch
02.2020 - 11.2020

Customer Service Representative

Sears
06.2019 - 10.2019

Tax Associate

SYKES
01.2019 - 04.2019

Residential Aide

Watercrest Senior Living Group
01.2018 - 01.2019

Resident Assistant

Eastbrooke Gardens
03.2017 - 03.2019

Medical Assistant -

Florida Career College - Miami

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