Janiel Lewis
Manager/Waitress
Brooklyn,NY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Manager
RyRy’s Kitchen And Catering
Queens, NY
01.2022 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
The Slope Lounge And Restaurant
Brooklyn, NY
05.2019 - 03.2020
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional, organized, and safe environment for employees and patrons.
Waitress
Suede Hospitality Group
Brooklyn, NY
01.2016 - 04.2019
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Waitress Supervisor
Round 2 Cafe
Brooklyn, NY
11.2015 - 12.2016
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Waitress
The Broadmoor Hotel
Colorado Springs, CO
04.2015 - 10.2015
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Bussed and reset tables to keep dining room and work areas clean.
Restaurant Manager
Beaches Negril Resort And Spa
Westmoreland , Jamaica
01.2013 - 02.2015
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Skills
Strategic planning
Staff Management
Policies and procedures
Business planning
Sales and marketing
Budgeting
Guest relations management
Dining area maintenance
Guest relations
Cash handling
Wine service
Menu presentation
Hospitality service expertise
Upselling techniques
Accurate money handling
High-volume dining
Table setting knowledge
Guest seating arrangements
Daily specials memorization
Point of sale operation
Banquet coordination
Menu memorization
Performance improvement
Food running
Item promotion
Improvement initiatives
Accomplishments
- Supervised team of 10 staff members.
- Achieved Restaurant of the Month.
- Achieved Staff of the Month.
Certification
Keeping The Stars Guest Relations Training, The Broadmoor Hotel- April 2015 to Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be strong,
You never know
Who you are inspiring.
Jenniffer Cruz
Timeline
Manager
RyRy’s Kitchen And Catering
01.2022 - Current
Manager
The Slope Lounge And Restaurant
05.2019 - 03.2020
Waitress
Suede Hospitality Group
01.2016 - 04.2019
Waitress Supervisor
Round 2 Cafe
11.2015 - 12.2016
Waitress
The Broadmoor Hotel
04.2015 - 10.2015
Keeping The Stars Guest Relations Training, The Broadmoor Hotel- April 2015 to Present
04-2015
Restaurant Manager
Beaches Negril Resort And Spa
01.2013 - 02.2015
Sandals Hospitality Training Programme, Beaches Negril Resort and Spa- January 2013 to Present
01-2013