Janiel Miranda
Harrisburg,PA
Summary
Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.
Experienced with data entry and administrative tasks, ensuring high levels of accuracy and efficiency. Utilizes data processing and database management skills to maintain data integrity and streamline workflows. Track record of reliability and adaptability in dynamic work environments.
Overview
6
6
years of professional experience
Work History
Data Entry Specialist
Dayton Parts
03.2024 - 07.2024
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
Customer Service Representative
Ezpass
09.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Call Center Representative
Ritter Insurance Marketing
02.2022 - 07.2023
- Handled all customer relations issues in a gracious manner and in accordance with company policy
- Made outbound calls to keep independent licensed agents up to date on latest industries updates
- Handled phone and email inquiries from insurance companies
- Invited independent agents/customers to summits that would help them and provide more information
- Took inbound calls to enter and retrieve information of varying complexity using appropriate computer system applications to update records, process insurance applications and obtain information to others to help customers enroll in different health care plans
- Demonstrated open and positive behavior in support of operations' goals
- Provided informal guidance to co-workers and back-up support in the absence of others
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Crew Member
Dunkin
01.2021 - 10.2021
- Operated drive through services including taking orders, handling payment, and food delivery in a prompt but friendly matter
- Mastered POS systems to handle payments ranging from $3,000 to $5,000 per shift
- Provided exceptional customer service that resulted in being awarded employee of the month 3 time!
- Maintained and enforced strict and up-to-date cleanliness and social distancing policies, regarding the covid 19 outbreak' to ensure both employee safety and customer satisfaction
- Worked front counter, drive-thru and other areas.
Call Center Representative
Maximus
02.2018 - 08.2019
- Actively stayed informed about latest sales offerings and loyalty programs to ensure customer satisfaction
- Administrated customer needs while upholding brand standards and values to ensure sales gain and customer satisfaction
- Build lasting relationships with customers
- Implemented my problem-solving skills using programs available by brand to ensure customer satisfaction
Education
Associates Degree - Computer and data management
Central Penn College
Summerdale, PA10.2020
High school Diploma - Web Development
Dauphin County Technical School
Harrisburg, PA06.2017
Skills
- Certified Data Entry Specialist
- Fluent in Spanish
- Microsoft Excel Proficiency
- Excellent communication skills
- Time management
- Telemarketing
- Computer literacy
- Keyboard Proficiency
- Microsoft Word
- Customer service
- Microsoft Windows
- Office experience
- Accuracy and attention to detail
- Spreadsheet management
- Data Gathering
- Data Management
Languages
Spanish
Professional Working
Timeline
Data Entry Specialist
Dayton Parts
03.2024 - 07.2024
Customer Service Representative
Ezpass
09.2023 - 02.2024
Call Center Representative
Ritter Insurance Marketing
02.2022 - 07.2023
Crew Member
Dunkin
01.2021 - 10.2021
Call Center Representative
Maximus
02.2018 - 08.2019
Associates Degree - Computer and data management
Central Penn College
High school Diploma - Web Development
Dauphin County Technical School
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