Janiel Navarro
Cleveland
Summary
Dynamic and dedicated professional with experience at EverBEAuty INC, excelling in customer service and guest engagement. Proven ability to enhance client satisfaction through exceptional service and meticulous attention to cleanliness. Skilled in appointment scheduling and problem-solving, consistently fostering a welcoming environment that promotes loyalty and repeat business.
Overview
2
2
years of professional experience
Work History
Teeth Whitening Technician
EverBEAuty Inc
06.2023 - Current
- Deliver high-quality teeth whitening services using approved techniques and products.
- Greet clients warmly, conduct consultations, and assess client needs before each session.
- Provide thorough pre- and post-treatment education and care instructions.
- Respond to client inquiries via email, text, and phone in a timely and professional manner.
- Strictly adhere to infection control protocols and sanitation procedures before, during, and after each service.
- Maintain cleanliness of treatment area, equipment, and tools in compliance with health and safety guidelines.
- Restock supplies and report low inventory as needed.
Barista
Starbucks
11.2023 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Associate of Arts - Liberal Arts
Bard College
Annandale-On-Hudson06.2024
Bachelor of Arts - Business Economics And Dance
Cleveland State University
Cleveland, OH06-2028
High School Diploma -
Bard High School Early College
Cleveland, OH06-2024
Skills
- Excellent Customer Service: Proven ability to create a positive client experience with a friendly and professional demeanor
- Takes Direction Well: Quick to understand and implement feedback, procedures, and company protocols
- Highly Organized: Strong attention to detail with the ability to manage schedules, appointments, and administrative tasks efficiently
- Performs Well Under Pressure: Maintains professionalism and quality service during high-volume or fast-paced situations
Timeline
Barista
Starbucks
11.2023 - 08.2024
Teeth Whitening Technician
EverBEAuty Inc
06.2023 - Current
Associate of Arts - Liberal Arts
Bard College
Bachelor of Arts - Business Economics And Dance
Cleveland State University
High School Diploma -
Bard High School Early College