JANIEL THOMAS
Charlotte,NC
Summary
Adaptable professional with a proven ability to thrive in dynamic environments. Demonstrates strong skills in quickly acquiring and applying new knowledge to drive effective solutions. Committed to continuous learning and navigating change successfully, thereby enhancing organizational efficiency.
Overview
16
16
years of professional experience
Work History
Career Break for Maternity Leave
09.2021 - Current
- During 3-year maternity leave, I maintained and enhanced skill set by staying up-to-date on industry happenings; took several online courses to become proficient in HTML, CSS, and Javascript.
Retail Customer Service Associate
FedEx Office Print & Ship Center
Charlotte, NC
02.2020 - 09.2021
- Accurately processed high volume mail shipments in a timely manner
- Provided accurate rates for domestic and international shipments
- Ensured all client questions/complaints are answered/resolved quickly
- Handled day-to-day operations and specific tasks in a fast-paced environment
Retail Customer Service Associate
FedEx Office Print & Ship Center
New York, NY
08.2018 - 02.2020
- Accurately processed high volume mail shipments in a timely manner
- Provided accurate rates for domestic and international shipments
- Ensured all client questions/complaints are answered/resolved quickly
- Assumed a leadership role in the absence of the store manager, to efficiently maintain the store's normal operations and procedures
- Assisted with on-boarding procedures and training prospective team members
- Purchased and maintained office supply inventories, always being careful to adhere to company’s budgeting practices
- Handled day-to-day operations and specific tasks in a fast-paced environment
Administrative Assistant
New York Window Fashion
New York, NY
02.2017 - 04.2018
- Greeted clients to organize and schedule daily window-treatment consultations
- Scheduled and coordinated meetings, appointments, and travel arrangements for the company's owner and manager
- Answered and directed high volume calls and forwarded inquiries to various departments
- Composed and distributed daily emails, client letters, fax etc
- Updated and maintained office policies and procedures; purchased and maintained office supply inventories
Receptionist
IST Management Services
New York, NY
03.2016 - 10.2016
- Greeted clients and visitors in a friendly and professional manner; directed them to the anticipated department
- Operated the telephone switchboard to answer and forward high volume calls
- Scheduled appointments and conference calls for various departments
- Maintained a safe and clean reception area by complying with company’s procedures, rules, and regulations
- Updated weekly client travel reports, and composed financial data entry
Bank Teller
Bank of America
Brooklyn, NY
09.2014 - 03.2016
- Processed standard teller transactions, including servicing client accounts, processing loan payments, cashing checks, preparing cashier’s checks, personal money orders, withdrawals and deposits, and balancing cash drawers
- Recorded all transactions promptly, accurately, and in compliance with bank procedures
- Processed 20+ customer transactions per hour with extreme attention to detail
- Informed and updated clients about bank products and services
Cashier/Loss Prevention
BJs Wholesale Club
Brooklyn, NY
10.2013 - 09.2014
- Tendered cash, credit, and debit transactions
- Assisted customers with products and services
- Filed daily exchange and refund reports
- Monitored CCTV camera network to eliminate theft/loss of merchandise
Cashier/Sales Associate
Vim Clothing Store
Brooklyn, NY
04.2009 - 08.2012
- Assisted customers with merchandise purchases and informed them about sales and new promotions
- Tendered cash, credit, and debit transactions
- Trained new employees and assisted managers with on-boarding processes
- Maintained store cleanliness at all times
Education
B.A. - JOURNALISM
SUNY BUFFALO STATE COLLEGE
05.2013
Skills
- Data entry
- Leadership
- Teamwork and collaboration
- Interpersonal communication
- Problem resolution
- Task prioritization
- Dependable and responsible
- Friendly, positive attitude
- FLUENT IN ENGLISH
References
References available upon request.
Timeline
Career Break for Maternity Leave
09.2021 - Current
Retail Customer Service Associate
FedEx Office Print & Ship Center
02.2020 - 09.2021
Retail Customer Service Associate
FedEx Office Print & Ship Center
08.2018 - 02.2020
Administrative Assistant
New York Window Fashion
02.2017 - 04.2018
Receptionist
IST Management Services
03.2016 - 10.2016
Bank Teller
Bank of America
09.2014 - 03.2016
Cashier/Loss Prevention
BJs Wholesale Club
10.2013 - 09.2014
Cashier/Sales Associate
Vim Clothing Store
04.2009 - 08.2012
B.A. - JOURNALISM
SUNY BUFFALO STATE COLLEGE