Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Janielee Sanchez

Macungie,PA

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished assistant manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Pandora Jewelry
10.2021 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Ability to manage staff and help over 10-20 customers on daily to help increase our conversion or maintain conversion above 30% in our higher peak seasons help from 50-60 customers and have metrics over 110%

Pharmacy Technician

CVS Caremark
12.2020 - 10.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Managed over 20-30 calls from providers requesting medication to be administered in office and be able to give approval over phone so patient can get there medication at site they are being seen.
  • Coordinated verification and filling of more than 30-40 daily prescriptions in high-volume call center pharmacy environment

Pharmacy Technician

Lehigh Valley Hospital- Cedar Crest
03.2017 - 10.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Counted, measured and compounded medications following standard procedures.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Counseled customers on medications, appropriate dosage and potential side effects.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
  • Coordinated verification and filling of more than 100 daily prescriptions in high-volume in-patient and out-patient pharmacy environment

IV Pharmacy Technician

Central Admixture Pharmacy Services
10.2018 - 06.2020
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Coordinated verification and filling of more than 200 daily prescriptions in high-volume sterilized pharmacy environment.

Pharmacy Technician

Walgreen's Pharmacy
10.2012 - 03.2017
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Collected co-payments or full payments from customers.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment

Education

Associate of Science - Pharmacy Technology

Lincoln Technical Institute
Allentown
12.2011

High School Diploma -

Louis E Dieruff High School
Allentown, PA
06.2010

Skills

  • Staff Management
  • Staff Supervision
  • Customer Service
  • Goals and Performance
  • POS Systems Operations
  • Sales Expertise
  • Order Management
  • Strategic Merchandising
  • Performance Monitoring and Evaluation
  • Coaching and Mentoring
  • Operations

Certification

  • Licensed Pharmacy Technician - 10+ Years

Languages

Spanish
Native or Bilingual

Timeline

Assistant Store Manager

Pandora Jewelry
10.2021 - Current

Pharmacy Technician

CVS Caremark
12.2020 - 10.2021

IV Pharmacy Technician

Central Admixture Pharmacy Services
10.2018 - 06.2020

Pharmacy Technician

Lehigh Valley Hospital- Cedar Crest
03.2017 - 10.2021

Pharmacy Technician

Walgreen's Pharmacy
10.2012 - 03.2017

Associate of Science - Pharmacy Technology

Lincoln Technical Institute

High School Diploma -

Louis E Dieruff High School

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Janielee Sanchez