Janielle DeJesus
Scranton
Summary
Dynamic leader with a proven track record at CEC Entertainment, enhancing team productivity and customer satisfaction. Skilled in training and mentoring, with a keen attention to detail, I excel in fast-paced environments, significantly reducing employee turnover. Expertise in customer service and efficient workflow management ensures operational excellence and positive outcomes.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Kitchen Entry Level Supervisor
CEC Entertainment
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Crew Member
CEC Entertainment
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
Server
Regal Room
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cook
Geisinger Community Medical Center
04.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Patient Lead
Geisinger Community Medical Center
06.2021 - 04.2023
- Mentored junior team members, fostering a collaborative and supportive work environment.
- Contributed to the successful completion of major IT projects by providing crucial support services, such as incident management, problem resolution, and change coordination.
- Managed vendor relationships, negotiating contracts and service agreements that provided value for the organization while maintaining quality service delivery.
- Standardized documentation procedures for improved consistency, accuracy, and ease of access in troubleshooting steps.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
Food Service Worker
Geisinger Community Medical Center
01.2021 - 06.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
Scranton High School
Scranton, PA06.2017
Skills
- Training and mentoring
- Goal oriented
- Customer service
- Attention to detail
Certification
Serve safe certified
Languages
Spanish
Native or Bilingual
Timeline
Cook
Geisinger Community Medical Center
04.2023 - Current
Patient Lead
Geisinger Community Medical Center
06.2021 - 04.2023
Food Service Worker
Geisinger Community Medical Center
01.2021 - 06.2021
Kitchen Entry Level Supervisor
CEC Entertainment
Crew Member
CEC Entertainment
Server
Regal Room
High School Diploma -
Scranton High School