Janielle West
Sacramento,CA
Summary
Experienced and compassionate transporter with a strong focus on patient safety and care. Skilled in escorting patients throughout medical facilities, I am patient-oriented and empathetic, ensuring a helpful and supportive environment. Demonstrating outstanding verbal and written communication skills, I excel in providing excellent bedside manner. Committed to industry safety and sanitation regulations, adept at handling stressful situations while maintaining a caring and compassionate approach. Highly dependable and organized, meeting deadlines and effectively managing multiple priorities. Eager to secure an entry-level position as a Job Title, bringing strong organizational skills and a passion for helping the team achieve company goals. With excellent team collaboration and communication skills, dedicated to offering quality patient experiences. Seeking a full-time position that utilizes interpersonal skills, time management abilities, and problem-solving expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Transporter
Houston Methodist Hospital
11.2023 - Current
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Collaborated with nursing staff to prioritize urgent patient transports and streamline hospital workflow.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
- Improved efficiency in transporting patients by quickly navigating through the hospital''s various departments and floors.
- Contributed to a safe environment for all individuals within the hospital by adhering to established safety policies and procedures at all times.
- Expedited patient discharge process by promptly responding to transport requests from nurses or physicians.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
Patient Escort
A-Line Staffing Solutions
05.2023 - 11.2023
- Enhanced patient comfort by providing courteous and efficient transportation services throughout the hospital.
- Ensured patient safety by properly utilizing transport equipment and adhering to hospital guidelines.
- Assisted nursing staff with transferring patients to and from beds, wheelchairs, and stretchers, reducing wait times for care.
- Improved patient satisfaction scores by consistently providing friendly and empathetic assistance during transports.
- Maintained clean and organized transport areas, contributing to a safe and welcoming environment for patients.
- Reduced delays in patient transfers by effectively communicating with clinical staff regarding changes in patient condition or readiness for transport.
- Expedited discharge processes for patients by promptly responding to requests for transportation services upon clearance.
Patient Sitter/Patient Transporter
Prisma Health Richland
04.2017 - 01.2021
- Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
- Maintained a safe environment for patients with cognitive impairments, intervening when necessary to prevent harm.
- Improved communication between nursing staff and patients by regularly updating on patient status and needs.
- Provided compassionate care to patients, assisting with daily activities such as feeding, bathing, and personal hygiene.
- Promoted a calm atmosphere within the hospital room, utilizing effective stress reduction techniques tailored to each patient''s preferences.
- Supported medical staff in administering treatments or conducting assessments by aiding in positioning and comforting patients when required.
- Encouraged positive interactions among family members visiting the patient, fostering an environment conducive to healing.
- Assisted in preventing bedsores for immobile patients through regular repositioning and attentive skin care practices.
- Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
- Contributed to overall hospital efficiency by completing assigned tasks in a timely manner, ensuring optimal levels of care were maintained at all times.
- Developed rapport with patients and families through active listening and empathetic communication, enhancing overall satisfaction with care received.
- Facilitated smooth transitions during shift changes by providing thorough updates on patient status to incoming sitter or nursing staff member.
- Upheld strict adherence to HIPAA regulations, maintaining confidentiality of sensitive patient information at all times.
- Collaborated effectively with interdisciplinary healthcare teams, contributing valuable insights from time spent observing individual patients closely over extended periods of time.
- Increased patient morale through engaging conversation and companionship throughout their hospital stay.
- Displayed adaptability in working with diverse populations of patients, including those with varying ages, cultural backgrounds, and medical conditions.
- Exhibited excellent problem-solving skills in addressing complex patient needs or situations, ensuring optimal outcomes for all involved parties.
- Ensured cleanliness and organization of the patient''s environment by performing light housekeeping tasks as needed.
- Promoted adherence to hospital policies and procedures among patients and visitors, contributing to a safe and orderly healthcare setting.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
School Bus Attendant
Richland One School District
02.2016 - 02.2018
- Enhanced student safety by consistently monitoring behavior and maintaining a disciplined environment during bus rides.
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
- Improved communication between parents and school staff by promptly reporting incidents or concerns related to students'' wellbeing.
- Maintained a clean and organized bus environment, contributing to a positive experience for all passengers.
- Collaborated with bus drivers to establish efficient routes, minimizing travel time and maximizing punctuality.
- Provided first aid care when needed, addressing minor injuries and ensuring overall student health.
- Developed strong relationships with students, fostering trust and promoting a sense of community during daily commutes.
- Managed emergency situations calmly and efficiently, prioritizing student safety above all else.
Customer Service Representative
SC Department Of Vital Records
06.2014 - 02.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Cashier Team Lead
Corner Pantry
05.2014 - 07.2016
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS cash register and equipment to collect payments.
Education
High School Diploma - General Education
Parkridge Private School
Long Beach, CA06.2007
Skills
- Patient Tagging
- Transportation
- Problem Resolution
- Equipment Transportation
- Patient Transport
- Patient Escorting
- Emotional Support
- Patient Communication
- Equipment Moving
- Equipment Disinfection
- Customer Service
- Professionalism and Ethics
- Problem Solving
- Basic Life Support Certification
- Customer Service Orientation
- Wheelchair Assistance
- Critical Thinking
- Organizational Skills
- Strong Communication
- Active Listening
- Attention to Detail
- Healthcare System Understanding
- Paperwork Processing
- Data Entry
- Scheduling
- Call Management
- Account Updating
- Appointment Scheduling
- Data Collection
- Clerical Support
- Positive Attitude
- New Hire Training
- Flexible Schedule
- Cash Drawer Reconciliation
- POS System
- Store Opening and Closing
- Team Leadership
- Online Order Picking
- Money Handling
Certification
BLS
Timeline
Patient Transporter
Houston Methodist Hospital
11.2023 - Current
Patient Escort
A-Line Staffing Solutions
05.2023 - 11.2023
Patient Sitter/Patient Transporter
Prisma Health Richland
04.2017 - 01.2021
School Bus Attendant
Richland One School District
02.2016 - 02.2018
Customer Service Representative
SC Department Of Vital Records
06.2014 - 02.2017
Cashier Team Lead
Corner Pantry
05.2014 - 07.2016
High School Diploma - General Education
Parkridge Private School