Summary
Overview
Work History
Education
Skills
ABOUT ME
Timeline
Generic

Janiesha Victor

Dover,Delaware

Summary

Ensure that each customer receive outstanding service by providing a friendly environment, which include greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service. I will also effectively communicate customer request and concerns to management.

Professional service expert prepared for senior role. Strong focus on team collaboration and achieving results. Excellent at adapting to changing needs and always reliable. Skilled in client relations, conflict resolution, and operational management. Known for leadership, communication, and problem-solving abilities.

Overview

11
11
years of professional experience

Work History

Rural Carrier Associate

USPS
07.2022 - 12.2024
  • RCAs are responsible for the safe and efficient delivery and collection of the U.S. Mail, working part time when regular carriers have scheduled days off or take vacation days. RCAs also sell stamps, supplies, and money orders.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
  • Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
  • Sorted mail according to order of address appearance for easy access in field.
  • Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
  • Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
  • Improved customer satisfaction by consistently delivering mail accurately and on time.
  • Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
  • Trained new Rural Carrier Associates on best practices for efficient mail processing, vehicle operation, and customer service procedures.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Minimized package loss or damage by carefully handling fragile items during transportation and delivery stages.
  • Navigated rural areas efficiently using GPS technology and detailed route maps to minimize delays in delivery times.
  • Contributed to creating a positive team atmosphere by actively participating in staff meetings, sharing ideas for improvement, and supporting coworkers when needed.
  • Increased safety awareness with thorough vehicle inspections and regular maintenance checks.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
  • Ensured timely delivery of priority packages, adhering to strict deadlines and quality standards.
  • Organized mail ahead of delivery runs for correct routing.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Resolved complaints calmly and professionally to maintain customer satisfaction.
  • Secured and properly stored packages for delivery to eliminate damage risks.

Senior Service Associate

M&T Bank
05.2017 - 02.2022
  • Responsible for performing platform and teller work (opening accounts, credit cards, loans, home equity, ETC).
  • Interact with appropriate areas within the Bank to ensure branch related operational issues are resolved efficiently and accurately.
  • Enhanced each customer experience by providing solution-based recommendations, also ensuring proactive lobby management, timely transaction processes, and reviewing each customers need or concern attentively.
  • Responsible for educating customers on current bank processes, solutions, deposits and other convenience services available to them.
  • Maintain knowledge and following all relevant policies and procedures.
  • Implemented innovative strategies to upsell products and services, contributing to significant revenue growth.
  • Championed company culture by consistently embodying core values in daily interactions with both customers and colleagues alike.
  • Improved customer satisfaction by efficiently addressing and resolving service-related issues in a timely manner.
  • Conducted regular performance evaluations for team members, identifying areas for growth and providing actionable feedback.
  • Enhanced client retention rates through consistent delivery of high-quality service and proactive communication.
  • Collaborated with cross-functional teams to identify opportunities for process improvements, leading to increased overall team performance.
  • Optimized workflow management by delegating tasks strategically among team members based on individual strengths and skillsets.
  • Facilitated open channels of communication between team members, fostering a collaborative environment conducive to problem-solving and innovation.
  • Managed complex customer accounts, ensuring accurate billing and prompt resolution of any discrepancies.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Cage Cashier

Ballys Casino
01.2016 - 04.2017
  • Responsible for safeguarding cash drawers.
  • Responsible for maintaining accurate cage transmittal forms and other paper work, in addition to making cash changes and ticket exchanges, while following all proper policies and procedures.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
  • Secured casino funds not in use after balancing cash drawer.
  • Managed high volumes of currency, balancing accounts accurately at the end of each shift.
  • Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
  • Maintained security of the cage area, safeguarding company assets from potential theft or fraud risks.
  • Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.

Sales Associate/Cashier

Sears
11.2013 - 10.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.


Education

Associates Degree -

Dutchess College
01.2013

Regents Diploma - undefined

Mott Hall High School
01.2011

Skills

  • Customer service expertise
  • Innovation and creativity
  • Sales proficiency
  • Compliance
  • Strong work ethic
  • Excellent communication
  • Data entry

ABOUT ME

I am enthusiastic, self-motivated, reliable, responsible & hard working. I am a very mature team member and adaptable to all challenging situations. I am able to well under a pressure both team setting & own initiative.

Timeline

Rural Carrier Associate

USPS
07.2022 - 12.2024

Senior Service Associate

M&T Bank
05.2017 - 02.2022

Cage Cashier

Ballys Casino
01.2016 - 04.2017

Sales Associate/Cashier

Sears
11.2013 - 10.2015

Regents Diploma - undefined

Mott Hall High School

Associates Degree -

Dutchess College

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Janiesha Victor