Janika Brower
Chesapeake,VA
Summary
Organized and motivated professional with strong time management and organizational skills. Eager to leverage abilities in diverse environments to support company growth. Quick learner with a proven track record of adapting to new challenges and acquiring knowledge efficiently. Committed to continuous improvement and effective change management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sterile Processing Technician
Memorial Hermann Hospital
Houston, TX
08.2022 - Current
- Sterilized surgical instruments using advanced sterilization techniques and equipment.
- Maintained inventory of sterile supplies and equipment for efficient operations.
- Inspected and tested sterilization processes to ensure compliance with safety standards.
- Monitored and documented sterilization cycles for quality assurance records.
- Operated autoclaves and other sterilization devices according to protocols.
- Trained new staff on sterilization practices and procedural guidelines.
- Prepared trays, instrument packs and surgical sets.
- Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
- Operated steam sterilizers, washer-disinfects, ultrasonic cleaners, dry heat ovens, and other related equipment.
- Packaged instruments into peel pouches and properly labeled pouches.
- Maintained accurate records of all sterilized items, including item number, date, time, type of sterilizer used, and operator initials.
- Performed decontamination of medical instruments and equipment to prepare for sterilization.
- Assembled instrument trays according to established protocols using aseptic technique.
- Recorded results of biological and diagnostic tests.
- Validated the sterility of processed instruments by performing biological and chemical testing.
- Reported any malfunctions or discrepancies in equipment to management immediately.
- Supported departmental initiatives to meet productivity standards and flexible staffing needs.
- Checked sterile supplies to detect outdated materials.
Member Associate
Anthem
Houston, TX
09.2014 - 08.2022
- Provided accurate and appropriate information in response to customers
- Educate providers and members of benefits and enrollment status
- Check authorization status for providers
- Check provider's status with Anthem
- Update member's address and phone numbers
- Change primary care physicians for members and providers
- Check claims for medication refill rejections, authorization status
- Gathered sensitive information to update customer profiles and help with the appeals process
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Communicated directly with doctors' offices via telephone, fax, and email
- Responded to customer requests via telephone and email.
- Managed client inquiries and provided support for healthcare solutions.
- Coordinated with cross-functional teams to ensure service delivery compliance.
Sterilization Technician Externship
HCA Houston Healthcare Southeast
Pasadena, TX
08.2021 - 11.2021
- Cleaned and sterilized instruments and equipment following policy procedures, industry standards and manufacturer instructions for use.
- Assembled, documented and packaged instrumentation and sets according to individual department protocols.
- Prepared trays, instrument packs and surgical sets.
- Prepared order requests for replacement parts for instruments and additional equipment upon request of physicians.
- Recorded results of biological and diagnostic tests.
- Gathered and prepared instruments and surgical supplies.
- Readied instruments for sterilization procedures and completed decontamination protocols.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained detailed records of sterilization procedures, equipment maintenance and supplies.
Education
Certified Central Service Tech - Sterile Processing Technology
Fortis College
Houston, TX01.2022
Associate of Arts - Health Administration
University of Phoenix
Phoenix, AZ10.2018
Skills
- Skills Service Quality Control Conflict resolution proficiency
- Projects Analyzing patterns
- Team liaison Resolving issues Daily interaction with customers communicating by email or via telephone
- Leadership
- Organizational skills
- First Aid/CPR
- Training & Development
- Teambuilding
- Active listening
- Enter vital information into customized database program
- Handle, diffuse and resolve customer problems and/complaints
- Be professional and provide a positive attitude at all times
- Update invoices and handle inquiries regarding invoices
- Biological testing
- Time management
- Attention to detail
- Problem solving
- Sterility assurance testing
Additional Information
- Authorized to work in the US for any employer G.E.D Milwaukee Area Technical College - Milwaukee, WI 2002
Education and Training
other
Certification
- Sterile Processing Technician (SPT)
Timeline
Sterile Processing Technician
Memorial Hermann Hospital
08.2022 - Current
Sterilization Technician Externship
HCA Houston Healthcare Southeast
08.2021 - 11.2021
Member Associate
Anthem
09.2014 - 08.2022
Certified Central Service Tech - Sterile Processing Technology
Fortis College
Associate of Arts - Health Administration
University of Phoenix