Janika brower
PORTSMOUTH,VA
Summary
Dedicated professional with a background in sterile processing and customer service. Known for conflict resolution and effective communication, ensuring patient safety and satisfaction. Prepared to leverage experience to enhance healthcare outcomes.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Sterile Processing Technician
Riverside Regional Medical Center
04.2026 - Current
- Operated sterilization equipment to ensure compliance with safety and quality standards.
- Assisted in the preparation and packaging of surgical instruments for procedures.
- Conducted routine inspections of sterilized items to maintain inventory accuracy.
- Collaborated with healthcare staff to streamline instrument retrieval processes.
- Adhered to infection control protocols during instrument handling and processing tasks.
- Documented sterilization cycles and equipment maintenance logs for regulatory compliance.
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
Sterile Processing Technician
Memorial Hermann Hospital
08.2022 - 12.2025
- Maintained cleanliness and organization of sterile processing area to enhance workflow efficiency.
- Participated in training sessions to improve knowledge of sterile processing techniques and best practices.
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
Customer Care Representative
Amerigroup
08.2014 - 08.2022
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Provided support for complex cases, ensuring accurate information and timely resolutions.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Mentored new representatives on best practices and company policies, fostering a knowledgeable team environment.
- Oversaw quality assurance processes, ensuring compliance with regulatory standards and best practices in customer care.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
Education
Associate of Arts - Health Care Administration
University of Phoenix
Tempe, AZ09-2018
Skills
- Steam sterilization
- Decontaminating surgical instruments
- High-level disinfection
- Decontamination procedures
- Critical thinking
- Active listening
- Customer service
- Data entry
- Conflict resolution
- Complaint handling
- Computer proficiency
- Call center experience
Certification
- SPT - Sterile Processing Technician
Timeline
Sterile Processing Technician
Riverside Regional Medical Center
04.2026 - Current
Sterile Processing Technician
Memorial Hermann Hospital
08.2022 - 12.2025
Customer Care Representative
Amerigroup
08.2014 - 08.2022
Associate of Arts - Health Care Administration
University of Phoenix