Summary
Overview
Work History
Education
Skills
Timeline
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Janika Hafford

Beaumont,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

17
17
years of professional experience

Work History

Assistant Branch Manager

Education First FCU
07.2023 - Current
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Developed strong relationships with key clients, contributing to significant growth in business revenue.
  • Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.

Member Service Representative II

Education First FCU
06.2014 - 05.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Proactively identified solutions for customers experiencing credit issues.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Maintained strict confidentiality of bank records and client information.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.

Lead Teller

First Bank & Trust
01.2007 - 06.2014
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Stocked supplies for customers and personal teller station.

Education

High School Diploma -

Newton High School
Newton, TX
05.2004

Skills

  • Active Listening
  • Customer Relations
  • Client Satisfaction
  • Customer Service
  • Telephone Etiquette
  • Microsoft Office
  • Team Development
  • Strong leadership

Timeline

Assistant Branch Manager

Education First FCU
07.2023 - Current

Member Service Representative II

Education First FCU
06.2014 - 05.2023

Lead Teller

First Bank & Trust
01.2007 - 06.2014

High School Diploma -

Newton High School

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Janika Hafford