JaNika James
Saas Account Executive
Montgomery,AL
Summary
Action-oriented Account Executive with excellent customer oversight, issue resolution and relationship-building skills. Highly productive at maximizing repeat business opportunities.
Overview
11
11
years of professional experience
Work History
Saas Account Executive
Wizehire
Remote
02.2022 - Current
- Managed renewal and up-sell business with 115% quota attainment.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Drove new business development through qualifying leads, building relationships, executing strategic sales, and exceeded expectations.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
Life and Health Advisor Remote
SelectQuote
Remote
12.2021 - Current
- Ranked top 5 in training class; Exceeded quota by 25%
- Work cross-functionally with other business units to up-sell, cross-sell and renew accounts
- Manage sales leads & ques in Salesforce; ensure alignment between marketing campaigns & sales strategies.
- Developed team communications and information for meetings.
Account Manager
AAA
Montgomery, Al
07.2017 - 07.2018
- Managed renewal and up-sell business with 140% quota attainment, achieved 90% in renewal rate
- Help drive adoption and maintain top accounts with key stakeholders; 2-time quarterly MVP
- Coached and developed staff, with emphasis on developing their sales and customer success fundamentals.
National Account Manager
SelectQuote
San Diego, Ca
10.2014 - 10.2016
- Recognized by leadership for customer success plans that highly aligned product capabilities to achieve customer goals; Exceeded gross and net retention quotas consistently
- Maintained 98% retention
- Ensured positive customer experience by proactively managing and growing customer relationships
- Strategized platform workarounds to problem-solve customer roadblocks and overcome product limitations
- Collaborated with marketing to execute go-to-market strategy.
National Sales Account Executive
Answer Financial
Encino, Ca
11.2011 - 10.2014
- Exceeded quota by 35% annually resulting in 1 million worth of revenue; Achieved client retention of 90%
- Managed team of direct reports, including mentoring and supporting them to reach their goals
- Provided timely resolution of product and accounting related customer support issues
- Exercised ability to multi-task and work cross-functionally in dynamic environment while training new hires.
Lead
Onewest Bank formerly Indymac, National Direct Banker
Pasadena, Ca
08.2007 - 11.2011
- Negotiated rates and contracts leading to boost in revenue of 350 million within 4 years
- Developed and implemented comprehensive training program for new sales associates
- Planned and directed staff training and performed evaluation
- Exercised independent judgment and analysis in determining best method(s) to resolve issues and ensure customer loyalty and satisfaction.
Education
Bachelor of Science - Nursing
Auburn University
Montgomery, ALBachelor of Arts - Business
Fort Hays University
Fort Hays, KSSkills
- Skills: Salesforce; Adobe; MS Office; Zoom; Five9; Slack; Google Workspace/G Suite; Outreach; Hubspot
- Interests: Dance; Finance Podcasts; Travel; Audiobooks; Craft
Licenses
Property and Casualty
Health and Life
Timeline
Saas Account Executive
Wizehire
02.2022 - Current
Life and Health Advisor Remote
SelectQuote
12.2021 - Current
Account Manager
AAA
07.2017 - 07.2018
National Account Manager
SelectQuote
10.2014 - 10.2016
National Sales Account Executive
Answer Financial
11.2011 - 10.2014
Lead
Onewest Bank formerly Indymac, National Direct Banker
08.2007 - 11.2011
Bachelor of Science - Nursing
Auburn University
Bachelor of Arts - Business
Fort Hays University
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