Janika Mbagwu
Norfolk,VA
Summary
Personable and upbeat individual with natural aptitude for empathy and problem-solving. Possesses in-depth understanding of customer service principles and effective communication skills. Committed to delivering high-quality support and fostering positive customer experiences. Looking to obtain a challenging position, in which my skills can be effectively utilized for mutual benefit.
Overview
13
13
years of professional experience
Work History
Mental Health Coordinator
Pointters Community Initiatives
09.2022 - 07.2024
- Initiated collaboration with local schools to provide early intervention services for students experiencing emotional or behavioral difficulties.
- Provided clients with recommendations to community resources.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Streamlined administrative processes by implementing new project management tools and techniques.
- Streamlined event planning, utilizing project management tools for better coordination.
- Streamlined workflow with efficient project management, leading to timely completion of tasks.
- Supported project management efforts, ensuring timely completion and adherence to budget constraints.
Shelter Client Advocate
Pillars Adult Shelter
10.2020 - 07.2022
- Implemented process improvements that increased efficiency, reduced errors, and improved overall client satisfaction rates.
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Resolved complex issues, ensuring a positive customer experience and fostering long-term relationships.
- Served as a trusted advisor to both new and existing clients by staying up-to-date on industry news and best practices.
- Educated patients on available wellness services and guided each through process.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Certified Nursing Assistant
Staffing Agencies
12.2011 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
High School Diploma -
Kimberly High School
Kimberly, WI01-2006
Skills
- Expert Typer
- Active listening
- Phone etiquette
- Time management
- Conflict resolution
- Crisis intervention
- Problem-solving abilities
- Multitasking Abilities
- Adaptability and flexibility
- Interpersonal skills
- Project management
- Client relationship building
- Microsoft office
- Verbal and written communication
- Collaboration and teamwork
Personal Information
- Willing To Relocate: Up for discussion
- Authorized To Work: US for any employer
Timeline
Mental Health Coordinator
Pointters Community Initiatives
09.2022 - 07.2024
Shelter Client Advocate
Pillars Adult Shelter
10.2020 - 07.2022
Certified Nursing Assistant
Staffing Agencies
12.2011 - Current
High School Diploma -
Kimberly High School
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