Janika Timmons

• Strong Business Leader
• Location Dependent & Retail Environments Proven Leader with more than 7 years of experience in Manufacturing & Retail Customer Service to include driving operational efficiencies, recruiting/staffing & selection, succession planning, conflict resolution, training & development, associate engagement, and overall building optimal team results. Provides excellent customer service and responsible for providing Business Leaders and Sr Leadership team feedback and support to leverage the continued success of the team, while building comprehensive knowledge of roles and responsibilities Develops talent by coaching subordinates, managing cross-functional development and performance, along with establishing clear lines of career pathing Strong employee advocate and leader mentor Creates a positive virtual work environment through engagement, flexibility, and availability to include enhancement of the employee recognition program Extremely comfortable in multicultural and diverse workplace environments Very strong written /verbal communication skills Strong project management skills with the ability to handle multiple projects simultaneously Results oriented with strong organizational and analytical skills Microsoft Office tools and Applications: Workday, Kronos, MS Office: Outlook, Word, Excel, PowerPoint, Visio, Sales Force, NICE, MSS

Customer Experience Manager with a focus on delivering high-quality service and ensuring customer satisfaction. Known for productivity and efficiency in task completion, specializing in customer feedback analysis, process improvement, and team leadership. Excel in communication, problem-solving, and adaptability, leveraging these skills to meet and exceed customer expectations consistently.