Janika B. Reid
Raleigh,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Mortgage Funder
Go Prime Mortgage
03.2020 - 10.2022
- Communicated with settlement agents, loan officers, processors, and underwriters to obtain documentation
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Worked with underwriters to fix application problems and resolve issues.
- Checked loan documents for accuracy prior to closing.
- Reviewed loan files and updated to match current standards.
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
Senior Loan Closer – Contractor
North Carolina Housing Finance Agency
05.2011 - 02.2020
- Scheduled closing appointments and met with client.
- Reviewed closing documents with borrower.
- Maintained checklists of required documentation and open issues affecting closings.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Consulted with clients to recognize needs and provide tailored solutions.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Compiled closing packages for drafting and presentation accuracy.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Property Manager
Wendy Priddy
10.2010 - 07.2019
- Managed incoming application and prospective tenants.
- Executed eviction process.
- Advertised unit and negotiated lease terms.
- Handled tenant complaints pro.ptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Construction Loan Coordinator
Stock Loan Services, LLC
05.2007 - 03.2011
- Managed loan originations, loan disbursements and cash applications.
- Managed loan payoffs.
- Liaised in administration duties.
- Worked with loan offices throughout the United States.
- Provided customer service directly to borrower.
- Collaborated with other departments to promptly process loan applications.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Developed and maintained relationships with customers, lenders and other third parties.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Member Services Representative
RTP FEDERAL CREDIT UNION
04.2005 - 05.2007
- Assisted in enrolling customers with opening accounts.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
- Maintained and managed customer files and databases.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Criminal Justice
North Carolina Central University
1997
Skills
- Inclusive of all Microsoft software applications
- Customer Relations
- Cash Deposit Preparation
- Time Management
- Customer Service Process Improvement
- Financial Transactions
- Interpersonal Communications
- Project Management
- Microsoft Word
- Verbal Communication Skills
- Customer and Client Relations
- Prioritization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Growth demands a temporary surrender of security.
Gail Sheehy
Timeline
Mortgage Funder
Go Prime Mortgage
03.2020 - 10.2022
Senior Loan Closer – Contractor
North Carolina Housing Finance Agency
05.2011 - 02.2020
Property Manager
Wendy Priddy
10.2010 - 07.2019
Construction Loan Coordinator
Stock Loan Services, LLC
05.2007 - 03.2011
Member Services Representative
RTP FEDERAL CREDIT UNION
04.2005 - 05.2007
Bachelor of Science - Criminal Justice
North Carolina Central University
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