Janika Edmond
Cleveland,TX
Summary
Hello, my name is Janika Edmond. I am seeking an opportunity to contribute my skills and experience to a company committed to excellence and community. With over 26 years of professional experience, I bring a wealth of knowledge, talent, and dedication to every role I take on. I thrive in collaborative environments and am passionate about supporting a company’s mission and vision— building communities through caring service.
Professional with a strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.
Known for being warm, friendly, and confident, I approach every task with professionalism and a strong commitment to success. I am highly motivated, quick to learn, and open to growth, always striving to exceed expectations while making a positive impact on both colleagues, clients, and residents.
I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Property Administrator
ABC Property Management
07.2021 - 03.2023
- Managed lease agreements, ensuring timely renewals and accurate documentation.
- Negotiated contracts with vendors, securing the best possible pricing for property services and supplies.
- Increased tenant satisfaction by promptly addressing maintenance issues and providing exceptional customer service.
- Collaborated with maintenance teams to schedule routine inspections and repairs, maintaining a high standard of property upkeep.
- Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
Master Stylist
Deszire Beauty CO.
01.2000 - 03.2023
- License Professional, enhancing the beauty that is already there. Providing services to my clients such as shampooing, cutting, styling, coloring highlighting, weaving, extension and so much more as desired.
- Through Client Consultations to Hairstyling, my job is to give customers a life experience, in the form of transformation of home away from home by creating a loving, warm, peaceful environment putting them first and serving them with any of their needs, providing the best quality of products and service.
- Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
- Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Implemented effective time management strategies to reduce wait times for clients while maintaining quality service.
- Established positive working relationships with peers and management through clear communication and teamwork initiatives.
- Increased customer satisfaction by staying attuned to each client''s unique needs and preferences, adjusting styling techniques as necessary.
- Ensured a clean, organized workspace that adheres strictly to safety standards set forth by state licensing boards.
Hiring Manager/Recruiter/Training Coach
TeleReach Inc
05.2018 - 12.2020
- Responsibilities was recruiting/ interviewing/ managed entire call center, train all departments going over company policies , QA Analysts, Assist agents in irate calls, trained in customer service and up-sell. Processed Complaints and Resolving any issues of services and employees as they come.
- Duties as Follow: General Administration task, Auditing, Payroll, Qued Inbound and Outbound calls, Trained/Coach all employees, Record attendance in compliance with company requirements and qualifications, data Entry, updating system as needed.
Reservation Specialist
coconut creek
01.2009 - 12.2013
- Assisted customers with the planning and booking vacation. Supported customers' questions and concerns, Up-sale on Vacation Travel/assist with vacations packages, transports, travel guide advisor. Hospitality, Timeshare Consultant
Customer Service Representative
Wyndham Vacation Ownership
09.2009 - 11.2012
- Administrative work includes Filings, copying Faxing. Microsoft outlook, Excel
- Inbound & Outbound Calls
- Booking Vacations
- Sales
Order Processor 2005-seasonal/temp
Global Response
11.2005 - 12.2009
- Interacted with customers, providing information on products. Processing orders.
- Email Responder, assisting with inquiries, concerns and requests about products and services.
- General Skills Maintains a warm and friendly demeanor at all times.
- Effectively communicate both verbally and written, and approach all encounters with all level of associates and guests in an attentive, friendly and courteous
- Service oriented manner.
- Effective listener, use professional judgement through wisdom & knowledge understanding
- Resolve issues and concerns raised by team associates customers and guests.
- Ability to multitask and prioritize departmental functions to meet deadlines.
Front Desk Receptionist/Book keeper
Jim & Jan Moran boys and girls club
06.2004 - 08.2007
- Responsibility was to mange the lobby area , assisting consumers/ clients parents. Setting the tone and being the representation of the organization, book keeping, answering multiple phone line. Registering membership organizing a files, data entry/trained and other clerical duties
Office Manager
J&S Construction
01.2003 - 12.2005
- Duties were as follows: General administration work, Scheduled meetings and appointments. Company Inventory, office organizer, greeting visitors, providing general support to employees. Assistance with payroll completion. processor for new hires.
Education
High School Diploma -
Blanche Ely High School
01.2005
1200 Hour Completion - Cosmetology
American Institute
Margate, FL05-2010
Associate of Arts - Business Administration And Management
Atlantic Technical College
Pompano Beach, FL06-2028
Skills
- Office Management
- Hair Styling
- Administrative Experience
- Financial Report Writing
- Management
- Human Resources
- Payroll
- Accounts Payable
- Recruiting
- Account Management
- Microsoft Outlook
- Cold Calling
- Data entry
- Customer service
- Typing
- Care plans
- Help desk
- Serving
- Order fulfillment
- Inside sales
- Order entry
- Sales
- Leadership
- Communication skills
- Dispatching
- English
- Outbound Sales
- CRM Software
- Accounts Receivable
- Research
- Quality Assurance
- Technical Support
- Upselling
- IOS
- Microsoft Office
- Property management
- Filing
- Databases
- Hospitality
- Microsoft Windows
- QuickBooks
- Computer Networking
- Android
- Microsoft Excel
- Microsoft Word
- Time management
- Organizational skills
- Analysis skills
- Customer support
- Documentation review
- Microsoft Powerpoint
- Cash handling
- Quality assurance
- Human resources
- Technical support
- Financial report writing
- Experience working with students
- Cash register
- Windows
- Outbound sales
- Office management
- Classroom experience
- Teaching
- Social media management
- Sanitation
- Computer skills
- Training & development
- Front desk
- Clerical experience
- Accounts receivable
- Tenant relations
- Invoice processing
- Yardi software
- Administrative tasks
- Microsoft office expertise
- Customer service-focused
- Exceptional oral and written communication skills
- Tenant and eviction laws
- Lease renewals
- Lease administration
- Adaptable
- Administrative support
- Property accountability
- Maintenance coordination
Accomplishments
- Collaborated with team of 12 in the development of Community service.
- Accomplished 6 major productions within the course of 5 years
- Received a certificate for "Acknowledgement of hard work and dedication" award.
- Won" Most Achievement and Impactful" award
Certification
- Cosmetology License
- Business license March 2012 current /still have certified operating business license
- High School Diploma 2001 to 2005
Languages
English - Expert
Timeline
Property Administrator
ABC Property Management
07.2021 - 03.2023
Hiring Manager/Recruiter/Training Coach
TeleReach Inc
05.2018 - 12.2020
Customer Service Representative
Wyndham Vacation Ownership
09.2009 - 11.2012
Reservation Specialist
coconut creek
01.2009 - 12.2013
Order Processor 2005-seasonal/temp
Global Response
11.2005 - 12.2009
Front Desk Receptionist/Book keeper
Jim & Jan Moran boys and girls club
06.2004 - 08.2007
Office Manager
J&S Construction
01.2003 - 12.2005
Master Stylist
Deszire Beauty CO.
01.2000 - 03.2023
High School Diploma -
Blanche Ely High School
1200 Hour Completion - Cosmetology
American Institute
Associate of Arts - Business Administration And Management
Atlantic Technical College
Assessments
- Work style: Professionalism — Proficient February 2022 Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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