Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Janil Diaz

Brooklyn,NY

Summary

Dynamic professional with extensive experience at NYU Langone Ambulatory Care Center, excelling in patient relations and administrative support. Proven ability to enhance patient satisfaction through effective communication and problem-solving skills. Proficient in Epic and adept at multitasking, ensuring seamless operations and a positive experience for all patients.

Overview

14
14
years of professional experience

Work History

FGP Secretary

NYU Langone Ambulatory Care Center
New York , NY
06.2024 - Current
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Verified insurances and obtained information needed for scheduling and billing services.
  • Greeted patients in a professional manner, both in person and on the phone. Promoted and assisted patients using the kiosk.
  • Scanned all necessary documents into EPIC. Ensured that all documents scanned were sent to the correct location in EPIC.
  • Answered patients' questions, ensured understanding, and patient satisfaction.
  • Demonstrated knowledge of the organization's service standards and incorporated them into performance duties.
  • Promoted a positive patient experience throughout all interactions.
  • Scheduled routine appointments and follow up visits.

Benefits Administrator

Tri-State Administrators Inc
Brooklyn, NY
11.2021 - 05.2025
  • Oversaw enrollment of new employees and company-wide yearly enrollment period.
  • Oversaw employee benefits administration, including managing workers' compensation claims and educating team members on healthcare policies and 401K plans.
  • Checked accuracy and completeness of benefits applications and documents
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Coordinated benefits processing, including enrollments, terminations and claims.
  • Performed in-depth investigations into personal backgrounds of applicants.

Front Desk Medical Receptionist

Gupta Gastro, Digestive Health Center
Brooklyn, NY
11.2018 - 04.2021
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Checked patients in and out for appointments and collected co-payments.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Entered insurance, demographics and health history into patient database.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Makeup Advisor

Sephora
New York, NY
07.2011 - 11.2018
  • Provided makeup services for weddings, proms and other special events.
  • Collaborated with other makeup artists to achieve team and counter goals.
  • Handled appointment booking, canceling and rescheduling.
  • Promoted sales events and product launches to customers.
  • Created brand awareness through sharing and demonstration of product knowledge.
  • Cleaned display units, tools and testers throughout day to reduce spread of harmful germs or bacteria.
  • Used sales tactics and persuasion to meet goals.

Education

Certification - Medical Assistant

Sanford Brown Institute
06.2014

High School Diploma -

Franklin D. Roosevelt High School
06.2008

Skills

  • Patient Relations
  • Medical Terminology
  • Administrative Support
  • Team Collaboration
  • Customer Service
  • Proficient in Microsoft Word, Excel, and Powerpoint
  • Problem-Solving Skills
  • Multitasking and Time Management
  • Epic

References

References upon request

Languages

Fluent in Spanish 

Timeline

FGP Secretary

NYU Langone Ambulatory Care Center
06.2024 - Current

Benefits Administrator

Tri-State Administrators Inc
11.2021 - 05.2025

Front Desk Medical Receptionist

Gupta Gastro, Digestive Health Center
11.2018 - 04.2021

Makeup Advisor

Sephora
07.2011 - 11.2018

Certification - Medical Assistant

Sanford Brown Institute

High School Diploma -

Franklin D. Roosevelt High School

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