Janile Maloata
Honolulu
Summary
With a proven track record at Gordon Biersch for enhancing guest experiences and upselling menu items, I excel in fast-paced environments, demonstrating exceptional customer service and strong work ethic. Skilled in cash handling and team collaboration, I significantly contribute to workplace efficiency and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Server
Hiltin Hawaiian Village Tropics
07.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender Shift Manager
Anna O'Briens
07.2023 - 02.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender/ Server/Catering
Gordon Biersch
08.2007 - 02.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bartender/ Shift Manager
Hideaway Bar
07.2006 - 02.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
Bartender /Server
Hard Rock Cafe
01.2002 - 01.2009
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bartender
Shorebird Bar & Grill
01.2002 - 01.2008
Education
Associate Of Arts And Sciences - Forensic Science
UNLV
Las Vegas, NV05.2000
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- Team collaboration
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
Timeline
Bartender Shift Manager
Anna O'Briens
07.2023 - 02.2024
Server
Hiltin Hawaiian Village Tropics
07.2017 - Current
Bartender/ Server/Catering
Gordon Biersch
08.2007 - 02.2019
Bartender/ Shift Manager
Hideaway Bar
07.2006 - 02.2016
Bartender /Server
Hard Rock Cafe
01.2002 - 01.2009
Bartender
Shorebird Bar & Grill
01.2002 - 01.2008
Associate Of Arts And Sciences - Forensic Science
UNLV