Janilee Alexander
Summary
Enthusiastic teacher with several years of experience instructing students with wide range of learning abilities. Committed to creating motivational and collaborative learning environments that encourage social and emotional growth. Strategic in blending organizational skills thorough educational background. Works well with children, parents, colleagues and supervisors.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Paraeducator
New Haven Public Schools
New Haven, CT
08.2024 - Current
- Facilitated small group activities to enhance student engagement and learning.
- Provided one-on-one assistance to students with during classroom tasks.
- Implemented classroom management strategies to maintain a positive learning environment.
- Assessed student performance through regular evaluations and feedback sessions.
- Organized extracurricular activities to foster student engagement and community involvement.
- Managed classroom behavior by developing positive relationships with students while enforcing rules fairly and consistently.
- Worked with parents, administrators, and counselors to develop improvement plans for struggling students.
- Created a safe environment that fostered collaboration among students.
- Administered tests, quizzes and other assignments to gauge students' learning and knowledge of course materials.
- Provided instruction and guidance to students in the absence of a regular teacher.
Customer Support Specialist
Hertz
New Haven, Connecticut
01.2022 - Current
- Trained new staff on customer service protocols and company policies.
- Collaborated with team members to manage high-volume customer interactions efficiently.
- Documented customer feedback to improve service delivery and operational processes.
- Communicated effectively with clients via phone, email, and in-person interactions.
- Managed escalated issues by implementing problem-solving techniques to ensure resolution.
Airport Customer Service Agent
Sikorsky Memorial Airport
Stratford, Connecticut
06.2012 - 01.2022
- Collaborated with team members to enhance overall customer service experience.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Responded quickly to emergency situations by following appropriate protocols.
- Resolved conflicts between passengers using effective interpersonal skills.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Resolved customer inquiries and complaints with professionalism and care.
Education
Bachelor of Science - Psychology
Goodwin University
Hartford, CT 12.2024 - 06.2026
Associate of Science - Psychology
Goodwin University
Hartford, CT 03.2022 - 12.2024
West Haven High School
West Haven, CTSome College (No Degree) - Psychology
Gateway Community College
New Haven, CTSkills
- Classroom management
- Student assessment
- Team collaboration
- Effective communication
- Alternative learning methods
- Formative assessments and Standard-based grading
- Social-emotional learning training
- Excellent classroom management
- Group and individual instruction
- Flexible and adaptive
- Cognitive and behavioral development
- Social development and integration
- Safety
- Interdisciplinary team collaboration
- Conflict resolution techniques
- De-escalation techniques
- Crisis prevention and intervention
Timeline
Bachelor of Science - Psychology
Goodwin University
12.2024 - 06.2026
Paraeducator
New Haven Public Schools
08.2024 - Current
Associate of Science - Psychology
Goodwin University
03.2022 - 12.2024
Customer Support Specialist
Hertz
01.2022 - Current
Airport Customer Service Agent
Sikorsky Memorial Airport
06.2012 - 01.2022
West Haven High School
Some College (No Degree) - Psychology
Gateway Community College