Janiles Ruiz Isaac
Summary
Goal-driven individual challenged with aircraft weight computations. Hardworking Aircraft Loadmaster with a background in diligent Gate Agent bringing 15 years experience of passengers Airlines as Easter, Swift and West Jet ,Southwest ( contract) then who decided to move something different so, I start with Cargo Aircraft by 2016 for Amazon Network.
Overview
15
15
years of professional experience
Work History
Ground Instructor/ Loadmaster
Air Transport International
Wilmington, OH
04.2023 - Current
- Develop strong relationships with students promoting open communication channels about trainee progress and expectations.
- Collaborate with fellow instructors to develop comprehensive curriculum, resulting in improving student performance and understanding.
- Promoted a positive learning atmosphere by modeling professional behavior, fostering mutual respect among students, and encouraging active participation during class discussions.
- Verified safety of students while using aircrafts by performing regular inspections of aircrafts, weight restrictions reports and matching level of competence of students to complex training and instructions.
- Followed all preferred work methods, safety policies and procedures per company guidelines while reporting unsafe conditions.
- Interpret cargo load briefings and reviewed all plans and documentation.
- Met require productivity and accuracy standards per location and company guidelines.
- Inspect cargo handling equipment regularly to identify maintenance or safety concerns.
- Maintain compliance with airport and airline policies and procedures to protect passengers, crew, cargo and aircraft.
- Manage customer complaints with professionalism and good critical thinking skills.
- Participated in ongoing professional development opportunities as like as Military Deep Pac , Combi 757 , and UPS flights to stay current with industry advancements and all knowledge needed.
Loadplanner/ ROC, OJT Designated Ground Trainer
LGSTX Services Inc.
Tampa, FL
06.2018 - 03.2023
- Interpreted cargo and load briefings and reviewed all plans and documentation.
- Conducting the ground handler briefing and safety precautions.
- Supervising the loading /unloading operations.
Computer weight and balance , and determine the amounts of weight to be placed in each compartments. - Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.
- Searches to aircraft for each departing flight prior to the initial flight
segment and prior to any segment where aircraft is put back in service .
Searches all interior compartments include Main deck and Belly. - Verify employee name and ID number matches the flight release including ISC, ACM, and Mx .
Inspected to cargo is free damage and leaks ULD , nets, straps, ULD contour on containers received - Accomplishes pre-flight of aircraft according to flight manuals/ AGSmanuals/Hazmat manuals if required.
- Met required productivity and accuracy standards per location and company guidelines.
- Communicated with warehouse manager team ensuring that cargo information was kept clear and accurate.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Analyzed team performance and identified opportunities for additional training.
- Tracked attendance and evaluated progress for assigned trainees.
- Prepared and presented supplementary learning material to support structured lessons.
- Provided coaching and mentoring to employees.
Load Planner
AMAZON
Lakeland, FL
05.2020 - 11.2022
- Supported management''s efforts towards continuous improvement through participation process improvement initiatives related load planning.
- Complied strictly with regulatory guidelines and industry best practices in all aspects of load planning operations.
- Coordinated closely with carriers and USPS drivers to address any issues, ensuring smooth operation of the supply chain.
- Assessed freight compatibility, prioritizing loads based on factors such as weight distribution, dimensions.
- Trained new team members on load planning software and procedures, fostering a collaborative work environment.
- Oversaw freight preparation to keep regulations and client requirements satisfied.
- Examined cargo and freight shipments to check goods' condition.
- Increased overall operational efficiency by continuously updating knowledge of market trends affecting load planning processes.
Duty Manager/ Load Planner
Air General
Tampa, FL
12.2016 - 06.2018
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Organize, coordinate, and assist with all contract handling service. (LGSTX & AMAZON Customers)
Initiated plans to improve customer relations with quality standards and service efficiency. - Ensure that handling services do not adversely affect the safe and punctuality as much as inbound/ outbound flights and trucks.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Coordinated site investigations, documented issues and escalated to executive teams as needed.
Directed training and retraining of employees to boost performance and enhance business results.
Used logistic strategies to promote exceptional customer service . - Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold..
- Trained new team members on load planning software and procedures, fostering a collaborative work environment
- Performed pre-flight and post-flight of aircraft and aircraft systems.
- Followed all preferred work methods, safety policies and procedures per company guidelines while reporting unsafe conditions.
- Performed damage control checks on items received and contacted supervisors about removing items according to company policies.
- Coordinated and unloaded transport items to staging areas in warehouses with forklifts.
Document Passenger Agent
Cuba Travel Services
Tampa, FL
12.2016 - 06.2017
- Identify the type of status our Guests/Passengers are traveling. Help with any translations as well as in the counter or gate facilitating to check-in, and boarding process more pleasant for our Guests/Passengers.
Provide VISA to our Guests/Passengers of their eligibility for a Cuban visa from the Embassy of Cuba in Washington, D.C., prior to departure time.
Monitored security and maintained operational protocols. - Ensured accurate baggage handling by properly tagging luggage according to destination guidelines before loading onto aircrafts efficiently.
- Assisted passengers with special needs, ensuring a comfortable and seamless travel experience for all customers.
- Assisted in maintaining accurate records of flight delays or cancellations, providing timely updates to passengers as needed.
- Maintained strong working relationships with airport personnel to facilitate smooth operations during peak travel periods.
AVS Passenger Service Agent
Euleen America
Tampa, FL
05.2009 - 11.2017
- Worked with passengers Airlines as Easter, Swift and West Jet .
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Dealing with guests/passenger inquiries about departures/arrivals flights.
Oversaw ticketing, gate and ramp services.
Checked baggage as well as collecting applicable fees and confirmed all carry-on items met federal guidelines. Tagged baggage and routed to appropriate location for loading and
screening. - Answered customer inquiries regarding ticket availability, pricing and event information.
- Monitored ticket sales and provided detailed reports to management.
- Coordinated with other departments such as catering services or ground crew for seamless operations during each flight''s turnaround time.
- Customs Agent (I mean help passengers though immigration and customs with any problem or claim with them luggage. sing in to gender and help CBP Officer with translations until my last passenger leaves to customs area.
Education
EAP- English Academic Program -
Hillsborough Community College
Tampa, FL08.2013
High School Diploma -
Heroes Del Moncada
Havana, Cuba 02.2001
Skills
- Professional ethics
- Teaching techniques
- Interactive Learning
- Learning Styles Adaptation
- Subject matter expertise
- Classroom Management
- Stress Tolerance
- Written and verbal communication
- Load Planning Proficiency
- Cargo Loading Expertise
- Flight Safety Procedures
- Team Collaboration
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Ground Instructor/ Loadmaster
Air Transport International
04.2023 - Current
Load Planner
AMAZON
05.2020 - 11.2022
Loadplanner/ ROC, OJT Designated Ground Trainer
LGSTX Services Inc.
06.2018 - 03.2023
Duty Manager/ Load Planner
Air General
12.2016 - 06.2018
Document Passenger Agent
Cuba Travel Services
12.2016 - 06.2017
AVS Passenger Service Agent
Euleen America
05.2009 - 11.2017
EAP- English Academic Program -
Hillsborough Community College
High School Diploma -
Heroes Del Moncada