Hi, I’m
Janille Jackson
Kearny,NJ
Summary
Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence, with 18 years of financial industry experience. A hands-on leader adept at providing teams with training, guidance, and support to succeed in risk and controls, customer service and sales while ensuring adherence to banking regulations and company policies and procedures. A creative reporting manager that can condense large data into digestible views that highlight trends to support potential risk identification. Adept at risk data analysis and identifying opportunities to optimize executive reporting. A skilled collaborator and program manager with a proven track record of efficiently managing projects and internal and regulatory audits.
Overview
18
years of professional experience
Work History
Citi
Governance Reporting Manager
12.2022 - Current
Job overview
- Developed customized risk and control reporting for Managing Directors and control forums to identify potential areas of business risk and highlight performance trends. These dashboards include: Exam Management, Third Party Data, Monitoring Fails.
- Spearheaded development of Issues analysis reporting that resulted in business time save of 44 hours weekly and equating to cost savings of ~$40,000.00 annually.
- Leveraged Tableau Desktop to improve data accuracy and semi-automate manual dashboards.
- Led the coordination of multiple Internal Audits for Marketing and Franchise Development business.
- Designed the first Marketing department Risk and Control Key Performance Metrics for EMT-2 leadership team track monthly against annual Organization R&C goals.
- Improved Marketing reporting accuracy by streamlining data collection and analysis processes.
Citi
Area Director
10.2019 - 12.2022
Job overview
- Exceeded annual sales performance, customer satisfaction and operational excellence goals for Westchester County Area branches consisting of: 102 colleagues, 14 branches, 77K clients, $3.9B in deposits, $465M in loans, $1.5B in investments.
- Ensured consistent execution of national and divisional priorities and disciplined and consistent sales and service management process through mentoring and coaching branch managers and area team
- Appropriately assessed risk in all business decisions, demonstrating particular consideration for firm reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise activity of others and create accountability with those who fail to maintain these standards.
Citi
NY Division Performance Improvement Manager
05.2017 - 10.2019
Job overview
- Supported and influenced 120 NYCNJ division branches and 9 area directors to drive business performance in key operational metrics including losses, branch inspections, and internal audits.
- Identified emerging business risks and developed proactive action plans to ensure achievement and sustainability of NYCNJ division and national operations results.
- Consistently Exceeded Annual NYCNJ Division Operational Excellence goals highest goal achieved was 96% vs Goal 85%.
- Designed, and orchestrated operations education series to support development of new branch managers.
Citi
Assistant Branch Manager & Branch Manager
03.2014 - 05.2017
Job overview
- Implemented sales and service strategies that increased branch ranking to nationally top ranked team in customer service metrics, in 2016 ranked #1 branch in customer service MTD, QTD, YTD at area level and top 15 at Division level.
- Developed sales strategy and implemented process improvements to increase productivity and meet established sales objectives
- Grew book of business to exceed 130% in 2016.
- Ranked #18 Nationally, #3 in Division and #1 in Area for 2016 overall scorecard performance including sales, operations and customer service metrics.
Bank Of America
Various Retail Bank Roles
08.2006 - 03.2014
Job overview
- Gained strong leadership skills by partnering with colleagues and leading teams to achieve referral and sales goals.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Proved successful working within tight deadlines and fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple responsibilities.
Education
Berkeley CollegeManhattan, NY
Bachelor of Arts, Business Admin
Skills
- Coaching
- Customer relations
- Project Management
- Presentation Design
- Mentoring
- Organization
- Conflict Resolution
- Data Analytics
- Tableau Beginner
- Audit Management
Languages
Spanish
Limited Working
Timeline
Governance Reporting Manager
Citi
12.2022 - Current
Area Director
Citi
10.2019 - 12.2022
NY Division Performance Improvement Manager
Citi
05.2017 - 10.2019
Assistant Branch Manager & Branch Manager
Citi
03.2014 - 05.2017
Various Retail Bank Roles
Bank Of America
08.2006 - 03.2014
Berkeley College
Bachelor of Arts, Business Admin