Janilyn Mae Tahimic
Las Vegas,United States
Summary
My experience in the hospitality industry has taught me the value of providing exceptional customer service and creating memorable experiences for guests. I am currently seeking a new opportunity where I can continue to utilize my skills and passion for the hospitality industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
CASINO FLOOR HOST
The Venetian Resort
06.2024 - Current
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
- Developed strong working relationships with other departments within the casino, fostering a seamless guest experience across all touchpoints.
- Provides enhanced customer service and additional on-property host presence for higher-end Mass and mid-end Players in an effort to foster loyalty.
- Identify un-carded players throughout the property and enroll them into the Venetian Rewards Loyalty Program.
- Meets and achieves departmental goals as well as goals set forth by management including, but not limited to, production, comps, and customer interactions.
HOST
Goong Korean BBQ Restaurant
02.2024 - 04.2024
- Makes sure that their guests feel welcomed, cared for, and valued
- Create a warm and welcoming environment for patrons from the moment they enter the establishment
- Provide menus, take names for reservations, and answer the phone
SLOT ATTENDANT
Caesars Entertainment
11.2022 - 01.2024
- Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards
- Verifies and countersigns hand-paid jackpots
- Develops customer loyalty by delivering unparalleled guest interactions as directed by company-trained initiatives
- Accuracy and attention to detail are necessary while working in a loud, fast-paced environment
- Remained up-to-date on new slot games, technology updates, or promotions to effectively inform guests about current offerings at the casino.
- Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
GUESTLIST MODERATOR
Tao Group Hospitality
08.2021 - 01.2023
- The Guestlist Moderator facilitate guest's entry into the venue by verifying their reservations and allowing access to the venue
- This position serves as a liaison between promotions, VIP services, and guests
- Maintain crowd control, prevent theft and discourage altercations in a high-volume nightclub atmosphere by notifying security as needed
- Work in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times
- Remain alert for any suspicious persons or activities
- React professionally and rationally in emergency and pressure situations
GUEST POOL ATTENDANT
ARIA Resort & Casino
02.2021 - 08.2021
- Welcome guests to the pool and the MGM Resorts family by providing memorable service, anticipating guest needs, assisting with seating, cabanas or general pool information
- Respond to and resolve guest complaints, exceed guest expectations and provide other supporting services
- Complete opening/closing duties while maintaining the appearance of the pool deck throughout the shift, assist with desk and towel duties, assist with setting up cabanas, maintain the appearance of the pool deck throughout the shift including straightening chairs, collecting soiled towels and trash, moving chairs, and all other duties
- Provide CPR or first aid if needed and follow emergency protocols
- Participate in pool safety programs, training, and ensure overall guest safety
SLOT AMBASSADOR
City of Dreams Manila
02.2020 - 10.2020
- Performed minor repairs and made adjustments to slot machines to resolve common problems, including coin jams and machine tilts
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts cash handling
- Carried out day-to-day duties accurately and efficiently
- Handled financial transactions accurately, ensuring proper payouts for guests and correct accounting for the casino.
TRAVEL AGENT
Uni-lite Travel and Tours
04.2019 - 11.2019
- Maintained operational proficiency in the use of the Global Distribution System (GDS) according to both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
INTERNSHIP TRAINEE
Civil Aviation Authority of the Philippines
04.2017 - 06.2018
- Organized company files and created support system to decrease workload and increase productivity of account managers.
- Supported departmental tasks to increase understanding of industry processes.
- Facilitated smoother operations by maintaining clean and organized workspace.
- Shadowed senior staff during client meetings, gaining valuable insights into client management strategies.
Education
Bachelor of Science - International Tourism Management
Lyceum of The Philippines University
07-2018
High School Diploma -
Academy of Saint John - La Salle Greenhills
03-2013
Skills
- Interpersonal Skills
- Strategic Visioning
- GDS Operations Knowledge
- Customer Engagement
- Problem Solving
- Flexible Adaptability
- Proficient in Computer Applications (LMS, ACSC)
- Effective Multitasking
- Bilingual Communication Skills
Certification
- Marketing Foundations, Great Learning
- Gaming Employee, Nevada Gaming Control Board
- ServSafe Food Handler, Southern Nevada Health District
- Alcohol Awareness, Alcohol Educational Services (TAM card)
Languages
English
Tagalog
Timeline
CASINO FLOOR HOST
The Venetian Resort
06.2024 - Current
HOST
Goong Korean BBQ Restaurant
02.2024 - 04.2024
SLOT ATTENDANT
Caesars Entertainment
11.2022 - 01.2024
GUESTLIST MODERATOR
Tao Group Hospitality
08.2021 - 01.2023
GUEST POOL ATTENDANT
ARIA Resort & Casino
02.2021 - 08.2021
SLOT AMBASSADOR
City of Dreams Manila
02.2020 - 10.2020
TRAVEL AGENT
Uni-lite Travel and Tours
04.2019 - 11.2019
INTERNSHIP TRAINEE
Civil Aviation Authority of the Philippines
04.2017 - 06.2018
- Marketing Foundations, Great Learning
- Gaming Employee, Nevada Gaming Control Board
- ServSafe Food Handler, Southern Nevada Health District
- Alcohol Awareness, Alcohol Educational Services (TAM card)
Bachelor of Science - International Tourism Management
Lyceum of The Philippines University
High School Diploma -
Academy of Saint John - La Salle Greenhills
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