Janin Powers
Summary
Dependable worker who successfully provides fast, high-quality customer service to guests in any kind of settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Red Lobster
01.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Knowing multiple positions such as Server, Bartender, Host, Dishwasher, Prep, and unloading Delivery Trucks.
Sales Associate/Third Key Holder
Kay Jewelers
10.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Handled nightly deposits for the Store.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Bachelor of Science - Business Management
Southern Illinois University Carbondale
Carbondale, IL12.2023
Bachelor of Science - Carpentry
Kaskaskia College
Centralia, IL05.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- High-volume dining
- Sales expertise
- Quality Control
- Guest Relations Management
- Relationship Building
Languages
German
Native or Bilingual
Timeline
Server/Bartender
Red Lobster
01.2019 - Current
Sales Associate/Third Key Holder
Kay Jewelers
10.2018 - Current
Bachelor of Science - Business Management
Southern Illinois University Carbondale
Bachelor of Science - Carpentry
Kaskaskia College