Janina Gonzalez
Glendale,CA
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.
Overview
1
1
year of professional experience
Work History
Retail Keyholder
Crabtree & Evelyn
Rolling Hills Estates
10.2017 - 01.2018
- Conducted regular audits of employee activities in order to maintain compliance with established policies.
- Managed daily operations such as assigning tasks to associates, reviewing time sheets, enforcing rules and regulations.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Inspected merchandise prior to stocking shelves or displays to ensure quality control standards were met.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Greeted customers upon entry and assisted them in locating products.
- Supervised bank deposits and security procedures to support store opening and closing.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Sales Associate
Chico's FAS
Rolling Hills Estates
01.2017 - 01.2018
- Maintained cleanliness of store environment including floors, windows, displays.
- Attended weekly team meetings to review performance goals and objectives.
- Processed credit card transactions quickly and securely.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
Education
High School Diploma -
Parkridge Private School
Long Beach, CA04-2017
Some College (No Degree) - Surgical Technology
California Healing Arts College
Carson, CA04-2017
Some College (No Degree) - Tourism And Travel Management
BBS 14 School
Hannover, Germany08-2014
GED -
Theodor Lessing School
Hannover, Germany01-2010
Skills
- Sales proficiency
- Cash Handling Accuracy
- Social Media Marketing
- Employee Training
- Merchandise Display
- Customer Service Management
- Inventory Monitoring
- Employee oversight
- Store operations oversight
- Employee Scheduling
- Order Processing
- Payment Processing
- Goal-Oriented
- Cash Register Operation
- Client Service
- Money Handling
- Complex Problem-Solving
- Excellent communication skills
- Reliable and punctual
Timeline
Retail Keyholder
Crabtree & Evelyn
10.2017 - 01.2018
Sales Associate
Chico's FAS
01.2017 - 01.2018
High School Diploma -
Parkridge Private School
Some College (No Degree) - Surgical Technology
California Healing Arts College
Some College (No Degree) - Tourism And Travel Management
BBS 14 School
GED -
Theodor Lessing School