Janina Haase
Los Angeles,CA
Summary
Experienced Administrative Assistant with a strong background in delivering outstanding customer service in fast-paced settings. Exceptional organizational skills and ability to make effective decisions while handling multiple tasks simultaneously. Thrives in both independent and team-oriented environments, driven by a self-motivated work ethic.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Department of State - Consulate General of Germany
08.2024 - Current
- Visa and Passport Processing: Processed and reviewed over 1,200 visa applications annually (tourist, business, student, and diplomatic visas), including documentation verification and quality control, to minimize errors and improve approval rates.
- Customer Support: Provided guidance to over 500 citizens and applicants monthly on visa and passport procedures, resulting in a 30% increase in customer satisfaction.
- Interview and Application Coordination: Conducted more than 100 interviews monthly to assess application eligibility, and optimized appointment scheduling, reducing wait times by 35%.
- Digital System Optimization: Implemented an improved digital filing system to expedite document access and ensure data privacy compliance, reducing processing time by 40%.
- Collaboration and Process Improvement: Collaborated with internal teams to streamline processing workflows, reducing delays by 20% and enhancing overall departmental efficiency.
Teaching Assistant
German International School Dubai
08.2021 - 04.2024
- Collaborative Classroom Support: Partnered with lead teachers to facilitate over 100 classroom activities, implementing targeted adjustments to improve student focus and engagement, resulting in an increase in overall participation.
- Learning Environment Facilitation: Supported daily classroom routines and lesson delivery for classes of 20-25 children, assisting with classroom management and fostering a positive, inclusive environment that encouraged active learning.
- Development-Focused Activities: Played a key role in designing and executing age-appropriate activities, including arts, crafts, and storytelling, which contributed to a 30% improvement in students' fine motor skills and cognitive growth.
- Individualized Student Support: Provided one-on-one assistance to children with diverse learning needs, leading to a 20% improvement in individual progress as measured through developmental milestones.
- Parental Communication and Engagement: Maintained regular communication with parents on student progress and behavior, fostering stronger connections and boosting parental involvement.
Administrative Assistant
Bezirksamt Steglitz-Zehlendorf Berlin
02.2014 - 04.2024
- Office Operations Management: Improved office productivity by 25% by managing daily operations, scheduling meetings, handling correspondence, and ensuring timely completion of office tasks for a team of 10+ employees.
- Document and Record Accuracy: Processed and maintained records for over 500 client files, reducing errors by 20% and improving document retrieval times by 30% through meticulous data entry and filing.
- Customer Service Excellence: Managed over 100 weekly calls and emails, directing inquiries to appropriate departments and achieving a 98% customer satisfaction rate by ensuring timely communication.
- Inventory and Cost Control: Reduced office supply waste by 20% through inventory management, supplier negotiation, and implementing a more efficient ordering system.
- Administrative and Confidential Support: Provided essential support to department heads, including creating reports and presentations, while handling sensitive information with discretion, ensuring privacy compliance for 100+ clients.
Teaching Assistant
German International School Sharjah
09.2017 - 06.2020
- Classroom Support and Collaboration: Collaborated with teachers on over 100 classroom activities, using insights to make targeted adjustments that improved student focus and participation.
- Lesson Implementation and Student Development: Assisted in delivering daily lessons and age-appropriate activities, fostering a positive learning environment and enhancing fine motor and cognitive development by 30% through structured arts, crafts, and play.
- Individualized Student Assistance: Provided one-on-one support to children with diverse learning needs, achieving a 20% improvement in individual progress on developmental milestones through targeted assistance in literacy, math, and social skills.
- Group Activity Facilitation: Led small group activities in subjects such as language, math, and science, resulting in a 15% improvement in academic engagement and understanding among students.
- Communication and Progress Monitoring: Monitored student behavior and progress, maintaining regular communication with teachers and parents, which strengthened home-school relationships and improved parental involvement.
Business Customer Care Representative
SNT Deutschland AG
07.2007 - 07.2011
- Managed a Portfolio of 100+ Accounts: Delivered proactive customer support across over 100 business accounts, maintaining a 95% customer satisfaction rate through effective service, billing, and technical issue resolution.
- Efficient Issue Resolution: Handled high volumes of inquiries (50+ calls and 30+ emails daily), resolving 95% of issues on first contact with a streamlined ticketing system, leading to a 20% improvement in customer satisfaction.
- Increased Revenue through Cross-Selling: Provided tailored recommendations to business clients, achieving a 15% increase in upsell revenue through effective cross-selling and product bundling strategies.
- Enhanced Client Retention: Built strong relationships with key clients, resulting in a 30% increase in customer retention and a 20% growth in repeat business over one year.
- Mentored New Representatives: Trained and mentored new team members, reducing onboarding time by 25%.
Education
Diploma -
Verwaltungsakademie Berlin
01.2014
Diploma -
Upper School Centre
07.2007
High School Diploma -
High School
06.2004
Skills
- Report Writing
- Research
- Invoice Processing
- Accounting Support
- Calendar Management
- Documentation And Reporting
- German Fluency
- Computer Proficiency
- Scheduling
- Document Control
- Database Management
Timeline
Administrative Assistant
Department of State - Consulate General of Germany
08.2024 - Current
Teaching Assistant
German International School Dubai
08.2021 - 04.2024
Teaching Assistant
German International School Sharjah
09.2017 - 06.2020
Administrative Assistant
Bezirksamt Steglitz-Zehlendorf Berlin
02.2014 - 04.2024
Business Customer Care Representative
SNT Deutschland AG
07.2007 - 07.2011
Diploma -
Upper School Centre
High School Diploma -
High School
Diploma -
Verwaltungsakademie Berlin
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