Janina Haase
Los Angeles,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Teaching Assistant
German International School Dubai
08.2021 - 04.2024
- Classroom Support: Assisting the teacher with classroom activities, including setting up equipment, materials, and resources for lessons, and helping students with tasks or assignments
- Student Supervision: Supervising students during classroom activities, transitions, and breaks, ensuring their safety and maintaining order and discipline according to school policies
- Individualized Support: Providing one-on-one or small group support to students who may need extra help understanding concepts or completing assignments, including tutoring or remedial instruction
- Behavior Management: Assisting with managing student behavior in the classroom, implementing strategies to promote positive behavior and address disciplinary issues in accordance with school policies
- Instructional Support: Assisting the teacher with delivering lessons, explaining concepts, and demonstrating activities, as well as reinforcing learning objectives and helping students stay on task
- Materials Preparation: Helping to prepare instructional materials, such as worksheets, handouts, visual aids, and multimedia presentations, and organizing materials for use in lessons
- Communication with Parents: Communicating with parents or guardians about student progress, behavior, and concerns, as well as assisting with parent-teacher conferences or meetings as needed
- Professional Development: Participating in training sessions, workshops, or meetings to enhance teaching skills, learn about new instructional strategies or technologies, and stay current with educational trends and best practices
- Administrative Tasks: Assisting with administrative tasks such as attendance-taking, record-keeping, and organizing classroom materials or resources.
Administrative Assistant
Bezirksamt Steglitz-Zehlendorf Berlin
02.2014 - 04.2024
- Managing Correspondence: Handling incoming and outgoing emails, letters, phone calls, and other forms of communication on behalf of the housing department
- Document Management: Organizing and maintaining physical and digital files, records, and documents, including data entry, scanning, filing, and retrieval as needed
- Administrative Support: Providing general administrative support to team members or executives, such as preparing reports
- Customer Service: Providing courteous and professional assistance to citizens, visitors, and callers, answering inquiries, directing calls, and ensuring a positive experience for all interactions
- Time Management: Prioritizing tasks and managing multiple deadlines effectively to ensure tasks are completed in a timely manner
- Confidentiality: Handling sensitive information with discretion and maintaining confidentiality as required by company policies and regulations
- Technology Proficiency: Demonstrating proficiency in office software and tools such as Microsoft Office Suite (Word, Excel, PowerPoint), email systems and other department software.
Teaching Assistant
German International School Sharjah
02.2014 - 01.2017
- Classroom Support: Assisting the teacher with classroom activities, including setting up equipment, materials, and resources for lessons, and helping students with tasks or assignments
- Student Supervision: Supervising students during classroom activities, transitions, and breaks, ensuring their safety and maintaining order and discipline according to school policies
- Individualized Support: Providing one-on-one or small group support to students who may need extra help understanding concepts or completing assignments, including tutoring or remedial instruction
- Behavior Management: Assisting with managing student behavior in the classroom, implementing strategies to promote positive behavior and address disciplinary issues in accordance with school policies
- Instructional Support: Assisting the teacher with delivering lessons, explaining concepts, and demonstrating activities, as well as reinforcing learning objectives and helping students stay on task
- Materials Preparation: Helping to prepare instructional materials, such as worksheets, handouts, visual aids, and multimedia presentations, and organizing materials for use in lessons
- Communication with Parents: Communicating with parents or guardians about student progress, behavior, and concerns, as well as assisting with parent-teacher conferences or meetings as needed
- Professional Development: Participating in training sessions, workshops, or meetings to enhance teaching skills, learn about new instructional strategies or technologies, and stay current with educational trends and best practices
- Administrative Tasks: Assisting with administrative tasks such as attendance-taking, record-keeping, and organizing classroom materials or resources.
Business Customer Care Representative
SNT Deutschland AG
08.2010 - 06.2014
- Handling Customer Inquiries: Responding to customer inquiries, requests, and complaints promptly and professionally via various communication channels such as phone, email
- Providing Assistance: Assisting customers with product or service-related questions, technical support, account management, billing inquiries, and problem resolution
- Maintaining Customer Records: Documenting all interactions with customers accurately in the company's customer relationship management system, ensuring comprehensive records of customer interactions and issues
- Problem Resolution: Identifying and resolving customer issues effectively and efficiently, escalating complex problems to higher levels of management or specialized departments when necessary
- Handling Escalations: Managing escalated customer concerns or complaints with empathy, patience, and professionalism, aiming to reach satisfactory resolutions and retain customer loyalty.
Education
Diploma -
Verwaltungsakademie Berlin
Berlin01.2014
Diploma -
Upper School Centre
Germany07.2007
High School Diploma -
High School
Germany06.2004
Skills
- Report Writing
- Research
- Invoice Processing
- Accounting Support
- Calendar Management
- Documentation And Reporting
- German Fluency
- Computer Proficiency
- Scheduling
- Document Control
- Database Management
Timeline
Teaching Assistant
German International School Dubai
08.2021 - 04.2024
Administrative Assistant
Bezirksamt Steglitz-Zehlendorf Berlin
02.2014 - 04.2024
Teaching Assistant
German International School Sharjah
02.2014 - 01.2017
Business Customer Care Representative
SNT Deutschland AG
08.2010 - 06.2014
Diploma -
Verwaltungsakademie Berlin
Diploma -
Upper School Centre
High School Diploma -
High School
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