JANINA HAMROCK
Summary
Dynamic Assistant General Manager with 19 years of experience in hotel operations, focusing on operational management and strategic planning. Expertise in driving productivity and enhancing customer satisfaction using innovative solutions and team leadership. Proven ability to implement strategies that improve operational efficiency and foster collaboration, committed to delivering exceptional service and achieving organizational goals.
Overview
22
22
years of professional experience
Work History
Assistant General Manager
Drury Plaza Pittsburgh
07.2016 - Current
- Pre-opening team
- Primary focus areas are Housekeeping, Laundry, Maintenance and Valet
- Manager Mentor program from 2017-2023
- Assisted in the pre-opening phases of:
- Drury Plaza St Charles MO 2017
- Drury Inn & Suites Gainesville FL 2017
- Drury Inn & Suite Pittsburgh Airport PA 2018
- Drury Inn & Suites Huntsville AL 2018
- Drury Inn & Suites Mason OH 2019
- Drury Plaza Richmond VA 2019
- Drury Plaza Milwaukee WI 2019
- Drury Inn & Suites Columbus OH 2019
- Drury Plaza Nashville TN 2019
- Drury Plaza St Paul MN 2020
- Drury Inn & Suites Lafayette IN 2021
- Drury Plaza Disney Springs FL 2022
- Drury Plaza Chattanooga TN 2024
- Drury Plaza Florence KY 2024
- Drury Plaza College Station TX 2025
Director of Housekeeping
Kimpton Hotel – Monaco Pittsburgh
06.2012 - 07.2016
- Pre-opening Team
- Closed #4 in the company for Room Cleanliness @ 96.70%
- Manager of the Quarter 2015
- Employee Opinion Survey Result of 97%, 2015
- Contributed to the Trip Advisor Ranking from 0 to top 2 Hotel
Front Office Manager
Kimpton Hotel – The Donovan
06.2012 - 01.2014
- Transition team for hotel conversion from Thompson to Kimpton Hotels
- Directed daily operations for Front Desk, PBX, Bell Services/Valet, Security and In-Room Dining
- Resolved customer communications including inquiries, complaints and conflict resolutions
- Front Desk Market Metrix scores increase from 90% to 95%
- Contributed to the Trip Advisor Ranking 97 to 30
- Employee Opinion Survey Result of 96% 2012
- Employee Opinion Survey Result of 97% 2013
Assistant Executive Housekeeper
Hyatt Regency Crystal City
01.2011 - 06.2012
- Directed daily operations for the housekeeping and laundry department
- Hired and trained Room Attendants
- Scheduling, payroll as well as purchasing
Front Office Manager
Hyatt Regency Columbus Convention Center
02.2007 - 01.2011
- Directed daily operations for Front Desk, PBX, Bell Services/Valet and Security
- Scheduling, payroll as well as purchasing
- Project Manager – Opera Hotels System Conversion and implementation
- Team of the Year 2009
- Manager of the Quarter 2008
- Top 3 for Payroll Control in the company for 2008 2009 2010
- Gallup Employee Engagement Survey of 95% 2011
Rooms Division Manager
Park Inn by Rezidor SAS
08.2003 - 01.2007
- Directed daily operation for the entire Rooms Division as well as the Bistro Bar
- Managed group sales and contracting for both private and corporate sectors
- Co-ordinated transient, United Nations, government and civilian transactions
- Oversaw the administration of Yield Management methodology
Education
Associate of Arts - Tourism And Hotel Management
Modul University
Vienna, Austria05.1998
International Baccalaureate - undefined
Vienna International School
Vienna, Austria06.1996
Skills
- Strong Experience in Rooms Division
- Strong Experience in Hotel Openings
- English – Bilingual
- German – Bilingual
- Staff management
- Operations management
- Team leadership expertise
- Employee relations
- Budget control
- Customer retention
- Customer service
- Teamwork and collaboration
- Effective leader
- Staff hiring
- Hiring and onboarding
- Team leadership
- Inventory management
- Inventory tracking and management
- Quality assurance
- Performance improvements
Languages
German
Native or Bilingual
Timeline
Assistant General Manager
Drury Plaza Pittsburgh
07.2016 - Current
Director of Housekeeping
Kimpton Hotel – Monaco Pittsburgh
06.2012 - 07.2016
Front Office Manager
Kimpton Hotel – The Donovan
06.2012 - 01.2014
Assistant Executive Housekeeper
Hyatt Regency Crystal City
01.2011 - 06.2012
Front Office Manager
Hyatt Regency Columbus Convention Center
02.2007 - 01.2011
Rooms Division Manager
Park Inn by Rezidor SAS
08.2003 - 01.2007
International Baccalaureate - undefined
Vienna International School
Associate of Arts - Tourism And Hotel Management
Modul University