Janina Johnston
League City,TX
Summary
Accomplished in enhancing customer satisfaction and streamlining operations, I leveraged research and quality control skills to resolve inquiries and boost team productivity. My background includes military precision in information security, demonstrating a blend of administrative support and a commitment to excellence. Achieved significant efficiency improvements, underscoring my dedication to operational excellence and client service.
Overview
14
14
years of professional experience
Work History
E-commerce Clerk
Kroger
04.2023 - 12.2023
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Service Member- US Army
Department Of Defence
09.2012 - 03.2018
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to the company/ unit by copying, faxing, and filing documents.
- Corresponded with queries through email, telephone, or postal mail.
- Maintained confidentiality of information regarding other service members and the unit.
- Answered phone promptly and directed incoming calls to correct offices.
- Compiled information from files and research to satisfy information requests.
- Scheduled office meetings and appointments for the whole unit.
- Secured and protected military property, assets, and personnel.
- Operated and maintained armored vehicles.
- Relayed crucial information and coordinated operations using radio communications equipment.
- Responded calmly and professionally to chemical, biological and nuclear threats.
- Coached and mentored new recruits for motivated, high-performing teams.
- Oversaw utilities manual records to perform stock control and accounting duties.
- Worked weekends and long hours in deployed locations to complete taskings.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Upheld code of conduct and maintained professionalism in stressful situations.
Customer Service Representative
JCPenney
05.2011 - 06.2012
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Shipping and Receiving Clerk
Applied Thin Film Products
09.2010 - 03.2011
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed required paperwork to expedite handling of shipped and received goods.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Production Process Operator
Applied Thin Film Products
08.2009 - 09.2010
- Set up and ran machinery to produce exceptional products for industrial needs.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Complied with company and OSHA safety rules and regulations.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Assembled products according to changing daily work orders and specific customer needs.
- Maintained organized work area by cleaning and removing hazards.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Education
Associate of Arts - Business- Healthcare
DeVry University
Bachelor of Science - Nursing
University Of Baguio
Baguio City, Philippines03.2008
Skills
- Research
- Information Security
- Quality Control
- Administrative Support
- Database entry
- File Maintenance
- Spreadsheet development
- Cash Management
- Document Management
- Expense Reports
- Sales expertise
- Administrative tasks
- Driver correspondence
- Database Management
- Operations Support
- Customer Satisfaction
- Telephone Etiquette
- Schedule and calendar management
- Point of sale operation
- Calendar Management
- Filing systems
- Cash Handling
- Prioritization
Timeline
E-commerce Clerk
Kroger
04.2023 - 12.2023
Service Member- US Army
Department Of Defence
09.2012 - 03.2018
Customer Service Representative
JCPenney
05.2011 - 06.2012
Shipping and Receiving Clerk
Applied Thin Film Products
09.2010 - 03.2011
Production Process Operator
Applied Thin Film Products
08.2009 - 09.2010
Associate of Arts - Business- Healthcare
DeVry University
Bachelor of Science - Nursing
University Of Baguio