Janina Jurado
Yonkers
Summary
Dynamic Team Leader Manager with a proven track record at Cravwings, enhancing operational efficiency and customer satisfaction. Skilled in workload management and motivational techniques, fostering strong relationships with customers and co-workers alike. Certified in both CNA and PCT, demonstrating a blend of technical proficiency and exceptional service. Achieved significant improvements in employee performance and customer confidence. Having well maintained relationships with my co-workers and customers and others.Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Cravwings
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established team priorities, maintained schedules and monitored performance.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Checked in medication order , processed them into computer system
- Filled medication , Refills , Prior Authorization , Typing prescriptions
- Insurance calls
Pharmacy Technician
Value Drugs
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted and labeled prescriptions with correct item and quantity.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Managed opening and closing duties for pharmacy.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Resolved third-party billing, computer system and customer service issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
Pharmacy Technician
Central Park Pharmacy
01.2024 - 06.2024
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Counted and labeled prescriptions with correct item and quantity.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Managed opening and closing duties for pharmacy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
Pharmacy Technician
Drug Mart
04.2022 - 11.2023
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Line Assembler
Chopt Salad
10.2017 - 08.2018
- Assisted in training new hires on assembly techniques, fostering a supportive work environment that encouraged skill development and collaboration among team members.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Made sure customers had a good satisfaction with their Salads and made sure that they happy with their order and their cravings
Cashier
American Eagle
12.2015 - 02.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked, tagged and displayed merchandise as required.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Cashier
Party City
10.2014 - 11.2014
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Assisted customers with returns, refunds and resolving transaction issues.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Welcomed customers and helped determine their needs.
Education
Riverside High School
Yonkers, NYBachelor Of Nursing - Register Nurse
Westchester Community College
Valhalla, NYSkills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Great customer service
- Love working with customers and co workers and having a relationship with them and being able to help as much as they need
- Cna certified - Intership at the Pavilion Nursing Home -Queens, NY
- PCT certified - Intership New York Health Hospital - Queens , NY
- PCT
Certification
C.n.a. Certified
Pct Certified
Languages
Spanish
Full Professional
Timeline
Pharmacy Technician
Central Park Pharmacy
01.2024 - 06.2024
Pharmacy Technician
Drug Mart
04.2022 - 11.2023
Line Assembler
Chopt Salad
10.2017 - 08.2018
Cashier
American Eagle
12.2015 - 02.2016
Cashier
Party City
10.2014 - 11.2014
Team Leader Manager
Cravwings
Pharmacy Technician
Value Drugs
Riverside High School
Bachelor Of Nursing - Register Nurse
Westchester Community College
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