Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Janina Taylor

Cusseta

Summary

Dynamic professional with extensive experience in customer service and inventory management at DoorDash. Proven ability to resolve disputes and enhance customer satisfaction through effective communication and problem-solving skills. Adept at utilizing Microsoft Excel for data analysis, consistently achieving timely deliveries, and fostering positive client relationships, as learned from my employment at AFNI.

Overview

25
25
years of professional experience

Work History

Independent Contractor

DoorDash, Grubhub, Spark Driver
Auburn & Opelika
01.2020 - Current
  • Maintained cleanliness of vehicle interior and exterior.
  • Coordinated with restaurant staff on order accuracy and pickup times.
  • Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
  • Answered customer inquiries regarding menu items, prices and availability.
  • Ensured that the correct order was delivered to the customer.
  • Adhered to local traffic laws at all times while delivering orders to customers.
  • Loaded and unloaded delivery vehicles with food items.
  • Provided excellent customer service throughout the delivery process.
  • Managed inventory of food items in vehicle by checking expiration dates regularly.
  • Complied with company policies related to safe driving practices and procedures.
  • Followed all safety protocols while driving.
  • Handled cash payments from customers for delivery orders.
  • Contacted customers if there were delays in delivery due to traffic or other issues.
  • Inspected vehicle before and after shifts for any maintenance needs or issues.
  • Assisted in loading and unloading supplies when needed from suppliers or vendors.
  • Identified potential problems or complaints from customers and took appropriate action as necessary.
  • Utilized GPS navigation systems to find most efficient routes for deliveries.
  • Communicated with restaurant staff to coordinate deliveries and obtain destination address.
  • Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Documented time of delivery to record completion of order.
  • Collected tips from customers through hands-free electronic methods.
  • Analyzed customer address to determine best route for timely delivery.
  • Delivered fresh food to customers across local area.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Maintained vehicle according to company and state safety requirements.
  • Communicated effectively with restaurant staff to verify order accuracy, quantity, and special customer requests before dispatch.
  • Engaged in basic vehicle maintenance tasks, such as cleaning, refueling, and minor repairs, to ensure continuous operation.
  • Reported any accidents or incidents immediately to management, complying with company policies and legal requirements.
  • Navigated local streets and highways with ease using GPS system.
  • Maintained positive relationships with customers to promote further business opportunities.
  • Handled cash and electronic payments securely, providing accurate change and processing transactions via mobile devices.
  • Utilized customer feedback to continuously improve delivery practices, focusing on areas of punctuality, food quality, and customer interaction.
  • Observed strict food safety and handling procedures during transport to maintain the quality and integrity of meals.
  • Ensured timely delivery of food orders to various customer locations, maintaining strict adherence to delivery schedules.
  • Resolved customer complaints and concerns with professionalism, ensuring a positive and satisfactory delivery experience.
  • Conducted thorough inspections of delivery vehicle before and after shifts to ensure operational safety and reliability.
  • Utilized GPS and map applications efficiently to determine optimal routes, reducing delivery times and improving customer satisfaction.
  • Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
  • Adapted quickly to changing traffic conditions and route closures, demonstrating problem-solving skills to maintain timely deliveries.
  • Collaborated with other delivery drivers and restaurant staff, sharing best practices to improve overall efficiency and service quality.
  • Managed a high volume of deliveries during peak hours, effectively prioritizing and organizing orders to meet demanding schedules.
  • Assisted with order packing and verification at the restaurant, ensuring that all items met the established quality standards.
  • Fostered positive relationships with regular customers, contributing to increased loyalty and repeat business.
  • Followed all vehicular laws and regulations, ensuring safe and legal operation of the delivery vehicle at all times.
  • Implemented energy-efficient driving techniques to minimize fuel consumption and reduce environmental impact.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
  • Resolved customers' complaints regarding products or services.
  • Collected money, provided change and recorded transactions on receipts.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Kept accurate logs of all deliveries and trips.
  • Maintained positive attitude and diplomacy when dealing with customers and other team members.

Telephone Operator

Afni
Opelika
03.2001 - 11.2025
  • Provided customer service to callers by answering questions and providing requested information.
  • Kept up-to-date on product features and services offered by the company.
  • Utilized computer software to record caller's inquiries and complaints.
  • Reported any issues that arose during telephone conversations to management for further investigation.
  • Communicated effectively with other departments regarding customer concerns.
  • Routed calls to the correct department based on caller needs.
  • Took messages accurately and delivered them promptly to the intended recipient.
  • Navigated multiple computer systems simultaneously while speaking with customers on the phone.
  • Answered incoming calls and directed them to appropriate departments or personnel.
  • Offered suggestions for improving customer service processes in order to provide better experiences for callers.
  • Processed payments from customers over the phone using secure payment methods.
  • Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
  • Assisted customers with placing orders over the phone.
  • Answered incoming calls in a professional, courteous and timely manner.
  • Greeted callers warmly and asked how they could be assisted.
  • Responded to customers' requests for assistance with various issues they were having.
  • Maintained updated records of customer interactions, transactions, comments and complaints.
  • Provided technical support when needed for troubleshooting problems on the phone.
  • Followed through with customers until their issue was resolved satisfactorily.
  • Adhered to all company policies related to telephone etiquette and customer service standards.
  • Transferred calls as necessary to appropriate departments or personnel.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Took messages from callers and accurately relayed details to intended staff.
  • Completed connections between callers, departments and professionals.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Transcribed message details to promptly relay to appropriate recipients.
  • Operated telephone switchboard and routed calls to correct destination.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
  • Suggested and checked alternate spellings, locations or listing formats to customers lacking details or complete information.
  • Greeted visitors or callers to handle inquiries or direct to appropriate persons.
  • Entered information and updated client records following telephone interactions.

Education

Associate of Science - Business

Southern Union State Community College
Opelika, AL

Skills

  • Inventory management
  • Microsoft Excel
  • Data analysis
  • Project management
  • Time management
  • Customer service
  • Problem solving
  • Effective communication
  • Team collaboration
  • Requirements gathering
  • Deadline adherence
  • Safety compliance
  • Error correction
  • Customer support
  • Multitasking and organization
  • Critical thinking
  • Problem-solving
  • Attention to detail
  • Client communication

Affiliations

  • I am a mother of three. Two are adults and one is still a minor.
  • I participate in expedition activities, which allow me to meet new people while I volunteer to help build and restore buildings.
  • I love to travel when the time allows. I have yet to travel out of the country.

Accomplishments

  • I achieve the highest level of top-level working with my current driving gigs.

References

References available upon request.

Timeline

Independent Contractor

DoorDash, Grubhub, Spark Driver
01.2020 - Current

Telephone Operator

Afni
03.2001 - 11.2025

Associate of Science - Business

Southern Union State Community College

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Janina Taylor