Janina Tomong
Union City,CA
Summary
Motivated and detail-oriented Medical Office Administration trainee with hands-on experience in patient care coordination, appointment scheduling, and EHR systems, while adhering to HIPAA compliance. Strong interpersonal and communication skills, honed through customer-facing roles like cashier experience, allow me to multitask effectively in fast-paced environments, ensuring administrative efficiency and patient satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
San Honore Panaderia
Union City, CA
11.2024 - Current
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Managed the cash register, ensuring proper cash handling, and balancing the drawer at the end of each shift with zero discrepancies.
- Worked collaboratively with team members to achieve daily sales targets and support store promotions.
- Trained and mentored new cashiers, improving team efficiency and customer service standards.
- Provided excellent customer service by answering inquiries, resolving complaints, and offering product recommendations, resulting in positive customer feedback, and repeat business.
Cashier
Valerio's Tropical Bakeshop
Hayward, CA
09.2023 - 10.2024
- Welcomed customers, offering assistance to help find store items.
- Performed other duties as assigned by management.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered phone calls to assist customers with questions and orders.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Medical Office Assistant Intern
Tri-City Optometry
Fremont, CA
03.2023 - 05.2023
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Greeted patients and visitors in a professional and friendly manner.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Interviewed patients to complete case histories and intake forms.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
Education
Diploma - Medical Office Administration
Unitek College
Fremont, CA05-2025
High School Diploma -
James Logan High School
Union City, CA05-2023
Skills
- Healthcare coding
- Payment collection and processing
- HIPAA regulations
- Appointment scheduling
- Positive attitude
- ICD-10 coding
- Patient care
- Medical terminology
- Electronic charting
- Computer skills
- Patience and empathy
- Work ethic and integrity
- Cleaning and sanitizing
- Customer service
Certification
CPR/AED, Unitek College
Completed a CPR class at Unitek College
Languages
Tagalog
Native/ Bilingual
Timeline
Cashier
San Honore Panaderia
11.2024 - Current
Cashier
Valerio's Tropical Bakeshop
09.2023 - 10.2024
Medical Office Assistant Intern
Tri-City Optometry
03.2023 - 05.2023
Diploma - Medical Office Administration
Unitek College
High School Diploma -
James Logan High School
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