Janina Wendt
Summary
Adept at navigating high-pressure environments, demonstrated through a successful tenure at Larson Financial Group, LLC, where confidentiality and customer satisfaction were paramount. Excelled in enhancing customer relations and organizational efficiency, achieving a significant increase in client retention. Skilled in multitasking and clear communication, my approach consistently fosters positive outcomes and operational excellence.
Along with my years of customer service, I will make a superb Flight Attendant.
Overview
16
16
years of professional experience
Work History
Office Manager
Larson Financial Group, LLC
03.2017 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Waitress/Bartender Trainer
Palms/Hutch's
11.2016 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Ensured consistent quality of service across the establishment by regularly updating and enforcing standard operating procedures.
Collections Account Manager
JD Byrider
03.2013 - 08.2016
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
- Conducted credit reviews for current clients to determine appropriate risk levels and adjust credit limits as necessary.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cosmetologist
Absolute Hair
11.2011 - 03.2013
- Built a loyal clientele base through exceptional customer service and personalized care.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
- Increased salon revenue through effective upselling of products and services.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Child Caregiver
Self
11.2008 - 11.2011
- Established positive relationships with children by engaging in interactive play sessions and offering emotional support as needed.
- Promoted healthy lifestyle choices through balanced meal planning, physical activity involvement, and promoting good hygiene habits.
- Encouraged outdoor exploration through nature walks or visits to local parks while discussing environmental awareness topics relevant to their age group.
- Implemented daily routines and activities to stimulate and engage children.
Education
Cosmetology - Cosmetology
State College of Beauty Culture Inc
Wausau, WI11.2011
Skills
- Customer Service
- Organizational Skills
- Excellent multi-tasking ability
- Clear oral/written communication
- Customer Relations
Additional Information
voted best personality in high school
Timeline
Office Manager
Larson Financial Group, LLC
03.2017 - Current
Waitress/Bartender Trainer
Palms/Hutch's
11.2016 - Current
Collections Account Manager
JD Byrider
03.2013 - 08.2016
Cosmetologist
Absolute Hair
11.2011 - 03.2013
Child Caregiver
Self
11.2008 - 11.2011
Cosmetology - Cosmetology
State College of Beauty Culture Inc
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