Janine Austin
Office/HR
Hobbs,New Mexico
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FAA I - Temporary
State of NM HSD
Hobbs, New Mexico
01.2024 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- In training for temporary position set for six months.
Human Resources Coordinator
Child & Family Services Inc. of Lea County
Hobbs, NM
08.2018 - 01.2024
- Assisted with recruiting, interviewing, and hiring of new employees.
- Conducted background checks for potential candidates.
- Updated employee records in HR database system.
- Developed onboarding materials and presented orientation sessions for new hires.
- Provided guidance on policies and procedures to employees and managers.
- Managed leave of absence requests and tracked vacation time accruals.
- Prepared documents for termination processes such as exit interviews and severance packages.
- Maintained employee files in compliance with applicable legal requirements.
- Handled confidential information with discretion and sensitivity.
- Coordinated benefits administration including health insurance, 401, tuition reimbursement.
- Organized employee recognition programs to boost morale among staff members.
- Implemented performance management systems to track progress towards objectives.
- Researched best practices for human resource functions and recommended changes accordingly.
- Facilitated dispute resolution between employees or between employees and management.
- Advised managers on disciplinary actions when needed.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Initialized background checks for potential new hires.
- Explained human resources policies and procedures to employees.
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Answered employee questions during entrance and exit interview processes.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
- Selected and interviewed candidates for all available positions.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Advised leadership and personnel on driving HR policies.
- Assisted in employee recruitment, hiring and interview processes.
- Organized employee directories and updated individual contact information.
Office Manager
Pecos Valley Physicians Group
Hobbs, NM
12.2013 - 08.2018
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided training to new hires on office policies and procedures.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Used Epic system to verify insurance, billing, and to effectively bill patients using ICD-10 coding system. Follow up on referrals, prior authorizations, and properly facilitated with medical assitants, and doctors as needed for additional information regarding prior authorizations. Maintained medical records and also maintained medications office.
Education
Early Childhood Education/Business Mgmt.
New Mexico Junior College
Hobbs, NMSkills
- Operational Efficiency
- Asset Management
- Relationship Building
- Operational Reporting
Certification
- Certificate Early Childhood Education
References
References available upon request.
Timeline
FAA I - Temporary
State of NM HSD
01.2024 - Current
Human Resources Coordinator
Child & Family Services Inc. of Lea County
08.2018 - 01.2024
Office Manager
Pecos Valley Physicians Group
12.2013 - 08.2018
Early Childhood Education/Business Mgmt.
New Mexico Junior College